AVP IT Delivery, Claims & Ops IT job opportunity at The Hartford.

Home Jobs In United States Of America Tag: Claims & Ops IT AVP IT Delivery, Claims & Ops IT position at The Hartford


DatePosted 12 Days Ago bot
The Hartford AVP IT Delivery, Claims & Ops IT
Experience: 15-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Claims & Ops IT

Copy Link Report
degreeOND
loacation Hartford, CT, United States Of America
loacation Hartford, CT....United States Of America

AVP IT Management - IM05AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The AVP of IT Delivery for Claims & Operations IT is a senior leadership role accountable for driving strategic technology execution, enabling business transformation, and ensuring seamless, end‑to‑end delivery across the Claims & Operations value streams. This leader aligns technology strategy with business objectives, oversees a large multi‑year investment portfolio, and ensures high‑quality, compliant, and customer‑centric outcomes. This role partners closely with business executives, transformation leaders, platform owners, engineering teams, and customer experience (CX) transformation functions to build modern, intuitive, and frictionless experiences. The position requires a strong technology delivery background, deep Agile and Lean Portfolio Management expertise, and the ability to influence at the highest levels. This role can have a Hybrid or Remote work schedule.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday)  Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Must be eligible to work in the US without company sponsorship. Key Responsibilities Strategic Leadership & Execution Lead end‑to‑end technology delivery for Claims & Operations IT, ensuring execution of the strategic transformation roadmap. Translate business strategy and enterprise priorities into actionable plans, engineering backlogs, and multi‑year roadmaps. Oversee and continuously optimize the Claims & Operations IT investment portfolio (~$130M), ensuring value realization, ROI delivery, and strategic alignment. Drive unified customer experience outcomes by coordinating efforts across Claims, Operations, Service, and CX transformation teams. Portfolio, Governance, & Financial Management Own Lean Portfolio Management (LPM) processes, governance routines, and agile operating mechanisms. Manage portfolio financials, investment mix decisions, forecasting, risk mitigation, and resource capacity planning. Conduct portfolio reviews with Finance, IT, and business leaders; link KPIs and OKRs to strategy and delivery outcomes. Govern compliance with NFRs including Audit, SOX, Regulatory, Disaster Recovery, and Information Protection. Technology Delivery & Engineering Excellence Lead and mature engineering practices across teams, including DevOps automation, CI/CD pipelines, platform engineering, and quality engineering. Oversee product development, solution design collaborations, and end‑to‑end delivery ownership across value streams. Partner with platform leaders (e.g., Guidewire, AWS Connect, BPM/RPA platforms) to deliver scalable, modern, and automated experiences. Support digital transformation initiatives including cloud modernization, AI/GenAI adoption, automation, and advanced analytics. Customer Experience Transformation Partnership (from CX Transformation deck integration) Integrate CX transformation principles—journey mapping, experience design, automation, conversational AI—into Claims & Operations IT delivery. Ensure technology systems contribute to effortless, omnichannel customer journeys (“one customer, one conversation, any channel”). Partner with CX Transformation leaders to execute holistic, cross‑functional experience improvements that reduce friction and increase customer loyalty. Agile Leadership & Change Management Govern the Agile Maturity Roadmap, enabling scaled agile (SAFe) operating models, chapters, and platform teams. Manage cross‑value‑stream prioritization, change adoption, and alignment with transformation goals. Lead change management efforts to ensure effective communication, adoption, and cultural alignment across the organization. Stakeholder, Vendor, & Team Leadership Build, mentor, and grow high‑performing delivery, engineering, and portfolio management teams. Serve as a trusted advisor to senior leaders, influence across matrixed organizations including Claims, Operations, and Shared Services. Manage vendor relationships across onshore/offshore models, ensuring accountability, cost optimization, and delivery excellence. Qualifications 12–15+ years of progressive technology leadership experience in complex, matrixed organizations. Demonstrated success leading large‑scale technology programs, portfolios, or transformation initiatives. Deep experience with Agile delivery, SAFe frameworks, and Lean Portfolio Management (LPM certification preferred). Effective communication, senior‑level influencing ability, and experience engaging executive stakeholders. Prior engineering experience and familiarity with modern SDLC, cloud architecture, and automation platforms. Strong business and financial acumen, with experience aligning technology delivery to measurable business outcomes. Experience in Claims, Operations, or Insurance domain preferred; global environment exposure a plus. Bachelor’s degree in computer science or related field; master’s degree preferred. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $182,000 - $273,000 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us  |  Our Culture  |  What It’s Like to Work Here  |  Perks & Benefits

Other Ai Matches

Senior Software Asset Management (SAM) Analyst Applicants are expected to have a solid experience in handling Job related tasks
Account Engineer Large Property-Risk Engineering (Northeast Region) Applicants are expected to have a solid experience in handling Job related tasks
Staff Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
*5/4 START* Licensed Inbound Sales Center Insurance Agent, Personal Lines Applicants are expected to have a solid experience in handling Personal Lines related tasks
Sales Associate Trainee, Employee Benefits (Alpharetta GA) Applicants are expected to have a solid experience in handling Employee Benefits (Alpharetta GA) related tasks
Public Relations Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Associate Director - Product Management, Personal Insurance Applicants are expected to have a solid experience in handling Personal Insurance related tasks
P&C Managing Director, Energy Applicants are expected to have a solid experience in handling Energy related tasks
Catastrophe Claims Apprentice Applicants are expected to have a solid experience in handling Job related tasks
Network Performance Analyst Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Licensed Small Commercial Insurance Inside/Inbound Sales Consultant (2026 Talent Pipeline) Applicants are expected to have a solid experience in handling Job related tasks
Lead Gen AI Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Mobile Tech Lead / Developer  - Hybrid Applicants are expected to have a solid experience in handling Job related tasks
Senior Staff Attorney - Insurance Defense Applicants are expected to have a solid experience in handling Job related tasks
Manager, Business Intelligence Applicants are expected to have a solid experience in handling Business Intelligence related tasks
Sr. Learning Consultant Applicants are expected to have a solid experience in handling Job related tasks
Manager, AI Data Engineering Applicants are expected to have a solid experience in handling AI Data Engineering related tasks
Director, Financial Analysis & Reporting Applicants are expected to have a solid experience in handling Financial Analysis & Reporting related tasks
Personal Insurance Assistant Director, Digital Marketing Applicants are expected to have a solid experience in handling Digital Marketing related tasks
Personal Insurance New Appointment Sales Rep Applicants are expected to have a solid experience in handling Job related tasks
Intern, Worker's Compensation Claims Applicants are expected to have a solid experience in handling Worker's Compensation Claims related tasks
IT Portfolio Analyst Applicants are expected to have a solid experience in handling Job related tasks
AVP IT Delivery, Claims & Ops IT Applicants are expected to have a solid experience in handling Claims & Ops IT related tasks