Client Services/Customer Care Support Specialist job opportunity at S&P Global.

Home Jobs In United Kingdom Tag: Job Client Services/Customer Care Support Specialist position at S&P Global


DatePosted 8 Days Ago bot
S&P Global Client Services/Customer Care Support Specialist
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation London, UK, United Kingdom
loacation London, UK....United Kingdom

About the Role: Grade Level (for internal use): 07 Client Services/Customer Care Support Specialist Description: The Customer Support Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to Markit. You will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs User management and customer on-boarding Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met Answering queries about permissioning from colleagues and Third Party data providers Develop specialist status, thorough expertise, in an assigned product area. Become a “go-to” person for that product to support customers and internal staff queries for the EMEA region Act as the point person on product operational changes through scheduled product meetings Provide weekly product, support and project-based status updates at departmental meetings Assist with the creation and maintenance of CST processes and documentation to ensure efficient running of the team Identifying and escalating calls as needed to the appropriate level 2 support units Continually innovate and fine tune the service desk system and reports to maximize its efficiency Formulate and help implement effective business workflows and processes for internal Markit departments using Salesforce as required Required Skills/Characteristics: High level of another European language (French, Italian, German, Spanish) Strong communication and interpersonal skills – both verbal and written Excellent organizational skills with the ability to integrate into a fast paced environment with great attention to detail Ability to learn quickly and multitask Strong MS Excel skills Effective analytical and troubleshooting skills Flexible and reliable, able to adapt  to changing situations Team player, able to spot where help is required and is able to deliver help, coaching and training to other team members globally Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and is able to discern the need for urgency from unnecessary rush Customer-facing phone experience Preferable Skills/Characteristics: Work experience, either directly with the public or on a dedicated support desk Experience of financial services technology and/or market data experience Interest in financial markets Experience with a call management system Salesforce.com experience About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:  Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to  reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity  here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.      If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.      US Candidates Only:    The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.   Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Other Ai Matches

Data Analyst, Compliance Applicants are expected to have a solid experience in handling Compliance related tasks
Regional Analyst – SDV, Autonomous Driving, Semiconductor Applicants are expected to have a solid experience in handling Autonomous Driving, Semiconductor related tasks
Associate Director, Engineering- Java Full Stack Applicants are expected to have a solid experience in handling Engineering- Java Full Stack related tasks
Senior Manager/ Associate Director, Government Affairs and Public Policy Applicants are expected to have a solid experience in handling Government Affairs and Public Policy related tasks
Sr. Project Manager - Mobility Applicants are expected to have a solid experience in handling Job related tasks
Client Services Associate, Capital Markets (Cap IQ / Cap IQ Pro) - Mandarin Speaker Applicants are expected to have a solid experience in handling Capital Markets (Cap IQ / Cap IQ Pro) - Mandarin Speaker related tasks
Empowering Tomorrow's Tech Leaders - Internship Applicants are expected to have a solid experience in handling Job related tasks
Data Scientist II - Mobility Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Development Applicants are expected to have a solid experience in handling Job related tasks
Software Development Engineer in Test II Applicants are expected to have a solid experience in handling Job related tasks
Senior Quality Engineer Applicants are expected to have a solid experience in handling Job related tasks
Director - Full Stack Development - Mobility Applicants are expected to have a solid experience in handling Job related tasks
Lead Data Engineer (AWS Cloud Development, Python) - Mobility Applicants are expected to have a solid experience in handling Python) - Mobility related tasks
Lead- Python ML/Data Engineering Applicants are expected to have a solid experience in handling Job related tasks
Product Operations Specialist API & Warehouse Integration Applicants are expected to have a solid experience in handling Job related tasks
Administrative Assistant - Mobility Applicants are expected to have a solid experience in handling Job related tasks
Sr IT Product Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Java Developer Applicants are expected to have a solid experience in handling Job related tasks
National Performance Manager Applicants are expected to have a solid experience in handling Job related tasks
Product Manager - Carfax US - Mobility Applicants are expected to have a solid experience in handling Job related tasks
Director, External Communications (Corporate) Mobility Applicants are expected to have a solid experience in handling External Communications (Corporate) Mobility related tasks
Lead Data Scientist Applicants are expected to have a solid experience in handling Job related tasks
Ratings Operations Specialist Applicants are expected to have a solid experience in handling Job related tasks