Senior Manager - Infrastructure & Operations job opportunity at Abbott.

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DatePosted 26 Days Ago bot
Abbott Senior Manager - Infrastructure & Operations
Experience: 15-years
Pattern: full-time
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degreeMBA
loacation India - Mumbai, India
loacation India - Mumbai....India

      JOB DESCRIPTION: Job Title: Senior Manager IS OPS Experience:   10–15 years Location:   Mumbai Reporting:   Director IT Operation and Infrastructure Role Overview: We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience. Key Responsibilities: Operational Excellence: Oversee incident management, service requests, and white-glove support for senior stakeholders. Managing NPS, MTTR, User awareness, Ticket ageing Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support. Ensure smooth onboarding and offboarding processes. Asset Management: Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal. Implement e-waste processes and ensure asset reconciliation with financial books of accounts. Audit & Compliance: Ensure adherence to internal and external compliance standards. Prepare for and manage audits effectively. Project Management: Lead and deliver IT projects within scope, time, and budget. Drive process improvements and automation initiatives. Budget Management: Forecast and track monthly budgets, monitor planned vs. actuals, and manage LBE (Latest Best Estimate). Reporting & Documentation: Create detailed reports and presentations using Excel and PowerPoint. Knowledge pertaining to Data center management if candidate is having will have more weightage Certifications:   ITIL, Six Sigma, ISO, PMP, Prince2, Agile (any combination preferred). Strong command of English (verbal and written). Advanced proficiency in MS Excel and PowerPoint. Onsite experience in managing large enterprise accounts is highly desirable. Key Skills: Leadership and team management. Incident and service request management. Asset lifecycle and compliance expertise. Budgeting and financial tracking. Excellent communication and stakeholder management.         The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: IT Services & Solutions Delivery       DIVISION: BTS Business Technology Services          LOCATION: India > Mumbai : BKC Building       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Yes, 10 % of the Time       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)                  

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