Sr. Informatics Customer Success Specialist job opportunity at Illumina.

Home Jobs In India Tag: Job Sr. Informatics Customer Success Specialist position at Illumina


DatePosted 30+ Days Ago bot
Illumina Sr. Informatics Customer Success Specialist
Experience: 5-years
Pattern: full-time
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loacation India - Bengaluru - Manyata, India
loacation India - Bengal..........India

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary     In addition to the roles and responsibilities of a Customer Care Informatics Specialist I I, as a   Senior Customer Care Informatics Specialist,   you will   be viewed as the   “go-to” subject matter expert   of the informatics customer   purchase, receive &onboard, use & optimize   journey.   You will p rovide   support   to   team   members   in the   day-to-day   operation s with a   high focus   on   a best -in-class   customer experience .   You will build a relationship of trust and support within the team and cross-functionally   b y being an expert   of   Illumina’s software portfolio and   systems.       Responsibilit ies   Work cross-   functionally   to solve   unique workflows based on   customer needs .   Support product commercialization activities for new software products,   processes,   and acqu isitions .   Manage strategic and clinical   customer accounts / transactions   Support team through cross functional collaboration with issue escalation resolution   Monitor   team   case activit y   to ensure   timely   action/responses   and act as a resource for escalation as needed   Monitor   Microsoft   Teams chat(s) ensuring   timely   responses and act as resource for escalation as needed   Coordinate and   facilitate   team meetings   and topics   in conjunction with Staff Customer Care Informatics Specialist   and/or management   Monitor backlog activities   ensuring   team   is on track   and act as a resource when needed.   Assist   in end of quarter activities   ensuring team is on track   and act as   a resource as needed   Help to   identify   process gaps, drive process understanding, development, implementation, and management to streamline business functions and customer experience   Support global and regional projects working cross-functionally as a SME.  Supporting design, UAT testing, training and hyper care for new system and process implementations   Identify   and /or   support training / mentoring opportunities for team   members   Support n ew employee onboarding a nd   documentation requirements   All listed tasks and responsibilities are   deemed   as essential functions to this position; however, business conditions may require reasonable   accommodations   for   additional   tasks and responsibilities           Requirements     Customer support or sales support role (Bioinformatics   and/or SaaS   preferred): 5+ years   Clear vision   of and commitment to providing outstanding customer service   Proven ability to clearly convey complex ideas and concepts   Proven ability to coordinate and collaborate with cross-functional teams to support customer needs   +2   year’s   experience   in   Microsoft Office and CRM and/or ERP systems (SAP, SFDC ) , E-commerce systems, MS Dynamics,   and other bioinformatics platforms .   Strong organization skills, including ability to rapidly balance priorities in a fast-paced environment   Experience in process mapping and/or system implementations is a plus       Education   Bachelor’s degree   preferred.   Equivalent years of experience   considered .    We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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