Customer Care Representative job opportunity at Air Liquide.

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DatePosted 30+ Days Ago bot
Air Liquide Customer Care Representative
Experience: General
Pattern: full-time
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loacation Australia, Sunshine North, Australia
loacation Australia, Sun..........Australia

Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment. As a Customer Care Representative, you will be working with a supportive and friendly team and speaking with our valued customers every day. Inbound calls will be relating to product inquiries, status of orders and returns, and quotes. Another aspect of the role includes outbound calls to customers informing them of the status of their orders or follow up actions. How will you CONTRIBUTE and GROW? Deal with inbound correspondence Liaise with Air Liquide's states' staff to resolve customer enquiries Conduct all activities in accordance with requirements of ALH's Quality Management System Key sales orders received via email, online, telephone and direct in a timely accurate and efficient manner Process and follow up after call requests via email, telephone and direct in a timely accurate and efficient manner Are you a MATCH? Passionate about providing exceptional Customer Service and building relationships over the phone Previous experience in a contact centre desirable but not essential as training will be provided Excellent phone manner Strong attention to detail and accuracy Administrative and Sales experience (desirable) Computer literate with the entire google suite  Strong verbal and written communication skills A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy Must have a valid permanent AU working rights. What we OFFER: Family and social activities   14 weeks paid parental leave A professional environment with focus on wellbeing  Employee Assistance Programs  Stock purchase options Health and wellbeing initiatives Retail discount programs with over 350 retailers Long-term career development opportunities nationally and/or internationally across the Air Liquide Group About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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