Regional Service Field Operation Manager job opportunity at KONE.

Home Jobs In China Tag: Job Regional Service Field Operation Manager position at KONE


DatePosted 24 Days Ago bot
KONE Regional Service Field Operation Manager
Experience: General
Pattern: full-time
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degreeGeneral
loacation Hangzhou, China
loacation Hangzhou....China

Technical helpdesk and site support services for Front Lines and Supply Operations • Provide remote or on-site technical support for installation and maintenance issues Ride comfort • Provide technical support to ensure customer specification requirements Product development – applicable for global Field Support roles only • Product development matrix audit points • Piloting and implementing new product and solution Method and tools development - applicable for global roles • Maintenance method development • Service and trouble shooting tools/spares development Training: • Train local Trainers/employees during site visits and/or deliver scheduled training sessions • Co-operate with and provide expertise to global and local training centres in training courses Quality: • Create quality reports after site visits and list issues which require corrective actions • List all helpdesk issues and forward corrective actions according to KONE process requirements. • Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements Safety • Be aware and operate within KONE safety requirements • Ensure each installation follows the global processes and guidelines • Follow the safety procedures and rules of customers, partners and KONE. • Report safety concerns • Stop installation or lift operations if safety violation or hazards are detected Field support manager responsibilities: • Co-ordinate field support team and activities • Set appropriate KPI to field support team and team members • Report KPI on a monthly basis to responsible management • Ensure quick response and corrective action time of technical inquires and training requests • May lead, direct, evaluate and develop a team of technical field support specialists. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers

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