Shop Care Customer Service Representative (CSR) job opportunity at Safelite.

Home Jobs In United States Of America Tag: Job Shop Care Customer Service Representative (CSR) position at Safelite


DatePosted 3 Days Ago bot
Safelite Shop Care Customer Service Representative (CSR)
Experience: 16-years
Pattern: full-time
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degreeDiploma
loacation Ohio, United States Of America
loacation Ohio....United States Of America

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Shop Care CSR is responsible for documenting and communicating pricing approvals or denials as part of the Safelite Solutions claims‑handling process established by the Insurance Carrier. The role also includes answering questions from third‑party shops regarding the status of their invoice payments. Critical Position Requirements & Details: Must be a full‑time resident of Arizona, Florida, North Carolina, or Ohio Must provide your own equipment (see requirements below) Must have a dedicated, distraction‑free workspace with no background noise 100% attendance is required during training. Training schedule is Monday - Friday from 9:00 AM - 4:00 PM ET for the first 3 weeks. Full‑time and part‑time schedules available. Operating hours are Monday - Friday from 8:30 AM - 6:00 PM ET with various schedule options available. Starting pay is $18.00/hour WORK FROM HOME REQUIREMENTS  Personal computer or laptop with Windows 11.  (Please note that Macs, Chromebooks, and tablets   are not compatible   with our current systems.) High Speed Internet that meets the below requirements: Download Speed = 25 Mbps or higher    Upload Speed = 10 Mbps or higher   Ping = 50 ms or lower   Jitter = 20 ms or lower   Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)    USB wired headset Webcam  Cell phone capable of downloading app for multifactor authentication and receiving push notifications Dedicated workspace free from background noise and interruptions    WHAT YOU'LL DO Reviews pricing approval requests from third‑party shops and approves, denies, or escalates them to the Insurance Carrier based on established billing guidelines. Documents all decisions in the SGC website and sends required communications to third‑party shops. Researches part availability and verifies that the requested part is valid for the specific vehicle and service using manufacturer/vendor websites and Mainframe. Sends instructions to third‑party shops when additional documentation is required for invoice submission (e.g., proof of purchase, recalibration pre/post scans, sublet invoices, etc.). Performs other duties as assigned. WHAT YOU'LL NEED Must be 16 years of age or older High school diploma or equivalent Prior customer service and call center experience preferred Ability to operate a computer and phone systems while seated for extended periods of time Knowledge of Microsoft programs and ability to type 30 WPM Experience with SGC Website, Salesforce, and Mainframe are a plus WHAT YOU'LL GET Competitive weekly pay and bonus opportunities. Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 in tuition reimbursement per year. Paid training and all the tools and resources you'll need to be successful. View all our health, wealth and life offerings at www.safelitebenefits.com.

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