Service Operations Excellence Specialist job opportunity at KONE.

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DatePosted 30+ Days Ago bot
KONE Service Operations Excellence Specialist
Experience: General
Pattern: full-time
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degreeGeneral
loacation Mexico City, Mexico
loacation Mexico City....Mexico

Founded in 1910,   KONE   is a global leader that provides elevators,   escalators   and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe,   convenient   and reliable. Our operations in over 60 countries around the world   has   helped us achieve our position as   an   innovation and sustainability   leader with repeated   recognitions   by   Forbes , Corporate Knights for clean capitalism and others.       Are you ready to make your next career move to join our team as   our   Service Operations Excellence   Specialist     for   KONE Mexico based in   CDMX ?     Do you hold a university degree (B.Sc.) in Business, Engineering, or an equivalent field ?   Do you have experience in Project Management and a strong focus on benefit realization ?   Have you previously worked in Business Performance Management   environments?   Are you familiar with ERP systems or other reporting and analytics solutions ?   Do you have   strong communication   skills   and enjoy collaborating across functions?   Are you fluent in English   and comfortable working in an international, multicultural environment?   If you answered a resounding YES to these questions, then we have an amazing opportunity for you !     As our   Service Operations Excellence Specialist ,   you will play a critical role in driving operational performance by using data, KPIs, and standardized processes to continuously improve daily service operations across the Front Line.   In this role, you will   be responsible for   analyzing key performance indicators to   identify   trends, gaps, and improvement opportunities within agreed focus areas. Based on your analysis, you will define and propose concrete improvement actions and support their implementation in close collaboration with the Service Operations Excellence Manager and regional Service Operations Managers.   You will actively support target setting and performance follow-up in line with the   Field Operations Management Model ,   ensuring alignment between strategy and execution. A key part of your mission will be to   train and coach Supervisors and Service Operations Managers   in the effective use of service tools, operational processes, and performance management   practices.   You will also take ownership of   route optimization, capacity planning, and maintenance profile optimization   within Field Line operations, helping to maximize efficiency, productivity, and service quality. By working closely with frontline teams, you will   identify   and collect improvement ideas and contribute to the future development of   global methods and best practices .   You will be directly involved in new deployments and in the implementation,   utilization , and continuous   improvement of   KONE Way (KW) business processes and tools , ensuring they become embe dded in daily operations.     Through your analytical mindset, collaborative approach, and strong operational focus, you will help drive consistency, efficiency, and continuous improvement   supporting KONE’s commitment to operational excellence and superior customer service.   We have the courage to hire great people from a wide variety of backgrounds, not just because   it’s   the right thing to do, but because we believe diversity drives innovation:   • We value your authentic self   • Diversity,   equity   and inclusion is embedded in our strategy and values   • Collaborative,   creative   and supportive work environment   • Passionate about safety,   quality   and innovation   • We care about the communities where we live and work   Just some of our many benefits include:   • Competitive salary   • Opportunities to learn and grow   • Comprehensive health and wellness plans for the entire family   • More benefits than required by law   Come share your passion and energy to make a positive impact   at   KONE for our customers and your career!   *Beware of Recruitment Scams*   We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal,   state   or local protected class.     At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers

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