Remote Support Engineer - Lab Informatics job opportunity at Agilent Technologies.

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Agilent Technologies Remote Support Engineer - Lab Informatics

Experience: 8-years

Pattern: full-time

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India-Manesar....India

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. This is an exciting opportunity for you to join a successful international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's customers. The Informatics & Software Division at Agilent provides cutting‑edge digital solutions that help laboratories operate efficiently, securely and compliantly. Our portfolio includes industry‑leading platforms such as Chromatography Data System (CDS), Enterprise Content Manager (ECM), and Open Lab — technologies that enable labs to automate workflows, manage data effectively and maintain regulatory readiness. As part of this team, you will help deliver exceptional remote support that empowers scientists to keep their labs running smoothly. About the Role: As a Remote Support Engineer, you will provide remote post‑sales technical support to Agilent’s customers and internal teams. You will diagnose issues, guide users, and ensure optimal performance of Agilent’s informatics solutions. Using remote diagnostic tools, you will deliver timely troubleshooting, clear communication, and great customer experience. Your key responsibilities will include: • Communicate with customers through phone, email or remote platforms in a timely and professional manner. Communicating with the customers is essential. Provide L1 technical support for CDS, ECM, OpenLab and related informatics solutions. • Diagnose customer issues using remote diagnostic tools and provide clear, actionable guidance. • Perform proactive and reactive troubleshooting to reduce system downtime and improve stability. • Document cases accurately and escalate complex issues when required. • Collaborate with internal field teams to ensure seamless support and knowledge sharing. • Identify recurring issues and suggest opportunities for product or process improvement. • Ability to communicate clearly and effectively with customers in both written and verbal channels. Additional Details: • This full‑time role is based in Manesar and follows a regular shift schedule. • The work model can be hybrid or 5 days in-office depending on business needs. • The position does not require travel. • Candidates may be based anywhere in India but should be willing to relocate independently if needed. Qualifications Qualification Required: University degree in B. Tech, M. Pharma, or a related technical field. • 6-8 years total experience, with at least 6 years of relevant experience in informatics or remote technical support. • Good to have experience in ECM but not mandatory. • Experience providing customer support for CDS, ECM, and Open Lab is highly preferred. • Prior work in a customer‑facing support environment is an advantage. On a personal level, you are curious, proactive and enjoy solving complex problems. You bring an open‑minded approach to learning new technologies and feel comfortable working independently within a remote support environment. Your interpersonal skills help you communicate clearly with customers and colleagues, and you thrive in situations that require patience, clarity and collaborative problem‑solving. We offer: • An opportunity to make a meaningful impact in a global, world‑class technology company. • A role surrounded by supportive colleagues in an inclusive, growth‑oriented environment. • Career development opportunities across Agilent’s global footprint. • Training programs and access to continuous learning resources. • Competitive compensation and flexible benefits package. • Work‑life balance programs. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Services & Support

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Remote Support Engineer - Lab Informatics job opportunity at Agilent Technologies.

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