Cyber Client Service Technician - Lima, OH/ On-Site job opportunity at GE HealthCare.

Home Jobs In United States Of America Tag: OH/ On-Site Cyber Client Service Technician - Lima, OH/ On-Site position at GE HealthCare


DatePosted 16 Days Ago bot
GE HealthCare Cyber Client Service Technician - Lima, OH/ On-Site
Experience: 2-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

OH/ On-Site

Copy Link Report
degreeAssociate
loacation Remote, United States Of America
loacation Remote....United States Of America

Job Description Summary Acts as the primary GEHC Services face to the customer(s) served. Responsible for meeting the daily service repair needs of designated Imaging, LCS and Biomed equipment, to include multiple modalities of the customer's equipment. Drives customer satisfaction through Service Excellence. Work location: Lima, OH Job Description Responsibilities: Work location: Lima, OH Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity. Works closely with multiple device manufacturers regarding cybersecurity issues.  Works directly with customer IT and security personnel to implement site cyber security policies. Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls.  Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists. Perform on-time and accurate device level security actions. Own customer clinical device security issues from dispatch or identification of issue to resolution.  Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues. Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely. Maintain daily communications with customers without direction. Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation. Engage with other team members including  Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers. Effectively communicate and partner with teammates and colleagues.   Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security. Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes – OS, MAC address, etc). Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs). Keep up to date with competitor information, device security bulletins and market trends. Identify business opportunities for the organization. May include basic/refresher application training of clinical staff and customer security/IT personnel on designated equipment   Qualifications : Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 4+ years of experience servicing electrical equipment. Experience interfacing with both internal team members and external customers as part of a solution based service process. Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite). Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception). Must have and maintain a valid driver's license. #LI-PA1 #On-Site We will not sponsor individuals for employment visas, now or in the future, for this job opening.

 GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

Other Ai Matches

Detector Parts Processor Applicants are expected to have a solid experience in handling Job related tasks
Software Engineering Specialist Applicants are expected to have a solid experience in handling Job related tasks
DoW SkillBridge Product Manager(Bellevue, WA) Applicants are expected to have a solid experience in handling WA) related tasks
Senior Integrated Insights Lead - Data & Analytics Applicants are expected to have a solid experience in handling Job related tasks
Channel Manager Applicants are expected to have a solid experience in handling Job related tasks
Quality Lead Specialist - Healthcare Quality Applicants are expected to have a solid experience in handling Job related tasks
Staff Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Quality department leader Applicants are expected to have a solid experience in handling Job related tasks
Clinical Education Specialist Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Program Specialist- Disinfection and Distribution Services - On Site: Huntley/ Woodstock/ McHenry Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
West Cardiology Care Pathways Area Leader Applicants are expected to have a solid experience in handling Job related tasks
Ingénieur(e) R&D mécanique H/F Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Field Engineer for Healthcare IT (Northern Germany - Region DACH) Applicants are expected to have a solid experience in handling Job related tasks
Program Manager - Data Analytics and Process Optimization: Sourcing Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Servicetechniker (w/m/d) NRW Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Field Reimbursement Manager Northwest Region – Market Access Applicants are expected to have a solid experience in handling Job related tasks
MI Show Site Specialist Applicants are expected to have a solid experience in handling Job related tasks
Principal Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Director, Cardiology Centers of Excellence Partnerships Applicants are expected to have a solid experience in handling Cardiology Centers of Excellence Partnerships related tasks
Channel Sales Leader Applicants are expected to have a solid experience in handling Job related tasks
Production Associate Second Shift M-F 3:30PM to 12:00AM Applicants are expected to have a solid experience in handling Job related tasks
Imaging Sales Specialist（名古屋） Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Radiology Information System (RIS) Specialist (f/m/d) Applicants are expected to have a solid experience in handling Job related tasks