Mgr - District Service job opportunity at Oshkosh Corporation.

Home Jobs In Mexico Tag: Job Mgr - District Service position at Oshkosh Corporation


DatePosted 10 Days Ago bot
Oshkosh Corporation Mgr - District Service
Experience: General
Pattern: Remote
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degreeGeneral
loacation Remote, Mexico, Mexico
loacation Remote, Mexico....Mexico

About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. JOB SUMMARY: Establish and maintain a robust customer service system that guarantees prompt and personalized assistance by delivering exceptional technical service. Responsible for handling technical information requests and assist clients who have queries about the company’s products and/or repair issues also responsible for technical training on products on a regular basis. ESSENTIAL DUTIES AND RESPONSIBILITIES:   These duties are not meant to be all-inclusive and other duties may be assigned. Develop and update yearly product training plans by geography, product group or customer profile. Partner and maintain open communication with Sales, US Product Support groups, and appropriate related personnel as well as report on technical developments, concerns, and quality issues. Develop a strong relationship with customers and their technical teams to gain information and assist customers with support to their end-user customers. Participate in service development teams focused on customer group and market needs. Compile analysis and record technical information on competitor products, identify strengths and weaknesses of their products and assist in utilizing this information to develop product sales strategies designed to increase both sales and market share. Identify and resolve all problems related to recommended repair parts, service, and warranty for the assigned regional customer base. Provide field technical service and repair guidance to the customer base in alignment with field sales team and their periodic metrics. Provide customer base with the technical information, manuals, and access to on-line systems necessary for complete information on the safe operation and proper maintenance of the JLG product line. Assist in new machine deliveries for new customers upon the arrival of new JLG models at their facilities. Communicate special customer support problems or other issues to the appropriate District Manager. Detail warranty processes to customers to facilitate their correct processing. Participate in trade shows and seminars as required. MINIMUM QUALIFICATIONS:     Bachelor’s degree in Engineering, Business, Marketing/Sales, or related field. Five (5) or more years of experience Management experience. English level – Intermediate or conversational level.  Ability to travel up to 60% of time. Valid driver's license is required. Ability to qualify for a US Visa. Position typically works remotely, fully able to work independently unsupervised. PREFERRED QUALIFICATIONS: Experience in customer relationship management. Excellent written and verbal communication skills. Dedication to providing great customer service. Results-oriented with strong analytical skills. Self-starter, positive attitude, energetic and passionate for results in a team environment.

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