Service Delivery Manager job opportunity at Leidos.

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DatePosted 3 Days Ago bot
Leidos Service Delivery Manager
Experience: General
Pattern: full-time
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loacation Melbourne, Victoria, Australia, Australia
loacation Melbourne, Vic..........Australia

Accrue up to an extra 12 days of leave per year through our Life Days program. Work with world leading technology business at the forefront of innovation. We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.   Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities The MSS Sector at Leidos currently has an opening for Service Delivery Manager to work in our Melbourne, Victoria office. This is a wonderful opportunity to draw on your experience to meaningfully contribute to the Bureau of Meteorology mission. In this mission, we work together to support our Enterprise Data Platform, which plays an important role in delivering accurate weather information to communities across Australia. Key Responsibilities Champion the end-to-end service wellbeing of the Geospatial Platform, nurturing its availability, stability, and performance across production and non-production environments. Provide supportive, day‑to‑day operational guidance to the sustainment team, helping ensure issues are thoughtfully triaged, prioritised, and resolved. Encourage readiness for releases and environment changes, partnering closely with RUN, enhancements, and technical leads to ensure smooth transitions. Monitor and share insights on SLA performance, operational metrics, and commercial outcomes, contributing to informed decision-making. Develop and maintain positive, collaborative relationships with internal stakeholders, the customer, and other vendors. Identify and shape opportunities for continuous service improvement, enhancing processes, tools, and team capability. About You and What You'll Bring ITIL v4 Foundation or higher (strongly preferred). Certifications in Service Integration and Management (SIAM), PRINCE2, Agile (Scrum/SAFe/Kanban), or equivalent delivery frameworks are valued. A relevant tertiary qualification in Information Technology, Computer Science, or a related discipline (or equivalent practical experience). This role does require the successful applicant to be an Australian Citizen and hold a Baseline security clearance. Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.  If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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