Unified Collaboration Engineer job opportunity at Resmed.

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DatePosted 30+ Days Ago bot
Resmed Unified Collaboration Engineer
Experience: 5-years
Pattern: full-time
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loacation Bangalore, India, India
loacation Bangalore, Ind..........India

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. About the Team   Unified   Co llaboration   Service team   is responsible for   designing, implem en ting, and supporting the collaboration and communication platforms that connect   Resmed's   global workforce. We manage the technologies that   en able seamless communication, from Microsoft Teams and Exchange to telephony systems and compliance tools.   We focus on delivering reliable, integrated communication experi en ces while   en suring data governance and regulatory compliance. By partnering with business units, security, and infrastructure teams, we   en able effective collaboration across time zones and empower teams to work effici en tly in hybrid   en v i ronm en ts.   About the Role   As a   Unified Co llaboration   Engineer ,   you'll   indep en d en tly manage and   optimize   Resmed's   collaboration ecosystem—Microsoft Teams, Exchange Online   /   Hybrid   ,   Teams Telephony, Microsoft Purview.   You'll   resolve complex technical issues, lead implem en tation projects, and contribute to strategic improvem en ts   of   our communication and employee experi en ce platforms.   This specialist role requires you to apply company policies and best practices to solve   moderate to   complex problems with minimal supervision.   You'll   collaborate across teams, contribute to technical analysis and reporting, and help shape the evolution of our unified communications and digital workplace strategy.     Responsibilities   Advanced Platform Administration   Indep en d en tly manage Microsoft Teams   en v i ronm en ts including governance, policies, and advanced configurations   Design and implem en t Exchange Online solutions for complex mail routing and compliance requirem en ts   with Hybrid architecture    Configure and   optimize   Teams Telephony including auto att en dants, call queues, and voice routing policies   Maintain   Microsoft Purview compliance solutions including retention   policies   Understanding on Cisco Telephony system and read y   to be   sunse t (retired)   Compliance & Governance Managem en t   Support   data ret en tion policies   implem en tation   across communication platforms   Manage eDiscovery processes and support legal/compliance requests   Configure and   main ta in   information protection policies   Conduct compliance audits and g en erate regulatory reports   Complex Problem Resolution   Resolve escalated issues across UC and   Exchange   platforms   requiring   in-depth analysis   Perform root cause analysis for recurring problems and implem en t perman en t fixes   Coordinate with Microsoft support for premier-level issues   Lead incid en t response for UC-related outages and service degradations     Stakeholder Collaboration   Partner with business units to understand communication requirem en ts   Pres en t technical solutions to non-technical stakeholders   Collaborate with security team on UC security posture   Work with network team to   en sure voice quality and reliability     Qualifications   Required   Bachelor's degree in Information Technology , Computer Sci en ce, or equival en t experi en ce   Minimum   5   years of experi en ce in Microsoft 365 administration or unified communications   Strong   expertise   with Microsoft Teams, Exchange Online, and SharePoint Online   Good understanding of Hybrid   envi ronment   for Active Directory and Exchange    Knowledge   in PowerShell scripting and automation   Excell en t problem-solving and analytical skills     Strong writt en   and verbal communication abilities   Preferred     Experi en ce with Microsoft Teams Phone System and Direct Routing   Knowledge of Microsoft Purview compliance center   (S C -400 / SC-401)   Experi en ce with hybrid Exchange   en v i ronm en ts   Microsoft 365 certifications (MS-700, MS-203)   JIR A and   AGI L E   foundation    Experi en ce in regulated industries or healthcare   Technical Compet en cies Required   Advanced Microsoft 365 administration and troubleshooting   PowerShell automation and scripting   Voice/telephony configuration and troubleshooting   (including Cisco and NICE in contact)   Compliance and data governance principles   Project managem en t fundam en tals   Technical docum en tation and diagramming      Key Compet en cies    Do main   Expertise   Applies compreh en sive UC and employee experi en ce knowledge to resolve complex issues   Implem en ts company policies across communication and social platforms    Contributes to digital workplace standards and best practices    Stays curr en t with emerging collaboration and employee   en gagem en t technologies     Influ en ce & Communication   Builds effective relationships across   GTS ,   People Team , and business teams   Exchanges technical information clearly with colleagues and supervisors   Influ en ces   employees   experi en ce decisions through data-driv en   recomm en dations    Facilitates adoption of new collaboration tools through training and   en gagem en t     Critical Thinking   Exercises solid judgm en t in balancing productivity insights with privacy concerns    Solves complex integration chall en ges across multiple platforms    Analyzes communication patterns to improve organizational effectiv en ess    Makes informed decisions balancing technical, business, and employee needs     Key Responsibilities by Platform   Microsoft Teams & Exchange   Advanced configuration and policy managem en t   Complex troubleshooting and performance optimization   Integration with third-party applications   Compliance and security configuration   Microsoft Purview   Ret en tion and records managem en t   eDiscovery and cont en t search   Compliance reporting and auditing        Why This Role Matters   As a Unified Collaboration Engineer,   you'll   be instrum en tal in shaping how   Resmed   employees connect, collaborate, and thrive in the digital workplace. Your   expertise   en sures our workforce stays productive,   en gaged, and connected while   main ta in ing   wellbeing and work-life balance.   You'll   work at the intersection of technology and human experi en ce, using data-driv en   insights to improve how thousands of employees work together. This role uniquely combines technical   expertise   with organizational impact, directly influ en cing company culture and employee satisfaction.   Join us in   creating a connected,   en gaged, and productive workplace that   en ables   Resmed's   mission to transform healthcare through empowered employees and innovative collaboration .   #LI-India Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.  

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