Global Tech - Service Management Lead job opportunity at Pernod Ricard.

Home Jobs In France Tag: Job Global Tech - Service Management Lead position at Pernod Ricard


DateMore Than 30 Days Ago bot
Pernod Ricard Global Tech - Service Management Lead
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeMBA
loacation Paris, France
loacation Paris....France

Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard’s global Tech ecosystem. Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement. Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication. Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models. Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners. If you recognize yourself in the description below, don’t wait to apply! You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes. You are familiar with service management platforms like ServiceNow , reporting tools like Power BI , and complementary tools (JIRA, Confluence…). You have experience managing global teams and working with external service providers in a complex, federated IT environment. You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units. You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management. Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus. Wait, there’s more…  We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date : 2026-04-01 Target End Date :

Other Ai Matches

Middleware Engineer EDI Applicants are expected to have a solid experience in handling Job related tasks
Trade Marketing Coordinator Applicants are expected to have a solid experience in handling Job related tasks
On Trade Sales Supervisor, İzmir Applicants are expected to have a solid experience in handling İzmir related tasks
CDD été - Brand Ambassador - Bordeaux Applicants are expected to have a solid experience in handling Job related tasks
Stage Oenologie - Perrier-Jouët - 6 mois - Juillet 2026 Applicants are expected to have a solid experience in handling Job related tasks
Alternance Qualification Packaging - 2 ans - Sept 2026 Applicants are expected to have a solid experience in handling Job related tasks
Business Controller Applicants are expected to have a solid experience in handling Job related tasks
Brand Homes Host Applicants are expected to have a solid experience in handling Job related tasks
Ejecutivo de ventas junior / Morelia Applicants are expected to have a solid experience in handling Job related tasks
Senior FP&A Analyst Applicants are expected to have a solid experience in handling Job related tasks
Head of Supply Chain - Pernod Ricard France Applicants are expected to have a solid experience in handling Job related tasks
Intern-Compensation & Bénéfit International Mobility- July 2026 Applicants are expected to have a solid experience in handling Job related tasks
Sales Technologies Manager Applicants are expected to have a solid experience in handling Job related tasks
Salesforce Platform Engineer Applicants are expected to have a solid experience in handling Job related tasks
Account Manager (f/m/d) On-Trade & Festivals Applicants are expected to have a solid experience in handling Job related tasks
Senior Business Analyst - Whiskey Portfolio Applicants are expected to have a solid experience in handling Job related tasks
CDD été - Chargé(e) d'Animation Commerciale Grande Distribution - Corse du Sud Applicants are expected to have a solid experience in handling Job related tasks
Alternance acheteur emballage H/F Marseille - Septembre 2026 Applicants are expected to have a solid experience in handling Job related tasks
Maitre de Maison - Perrier-Jouët Applicants are expected to have a solid experience in handling Job related tasks
Service Delivery Analyst intern Applicants are expected to have a solid experience in handling Job related tasks
Head of Global Brand Content & Comms Planning Applicants are expected to have a solid experience in handling Job related tasks
Administrador de presupuesto de logística (Temporal) Applicants are expected to have a solid experience in handling Job related tasks
Brand Home Host Applicants are expected to have a solid experience in handling Job related tasks