Customer Care Rep I-Bilingual job opportunity at Elevance Health.

Home Jobs In United States Of America Tag: Job Customer Care Rep I-Bilingual position at Elevance Health


DatePosted 16 Days Ago bot
Elevance Health Customer Care Rep I-Bilingual
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation PR-MAYAGUEZ, PR-2 KM 159 STE 301, United States Of America
loacation PR-MAYAGUEZ, P..........United States Of America

Anticipated End Date: 2026-03-27 Position Title: Customer Care Rep I-Bilingual Job Description: Customer Care Representative – Bilingual (English/Spanish) (Hybrid) Location: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.  Training will be onsite Monday, Tuesday and Thursday - Virtual Wednesday and Friday Hours are Monday-Friday 8:30-6:30 PM. Starting Date: May 4, 2026 A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans.  The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.  How you will make an impact:   Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.   Analyzes problems and provides information/solutions.  Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.   Thoroughly documents inquiry outcomes for accurate tracking and analysis.   Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.   Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.   Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.   Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.  ​ Minimum Requirements   Requires a HS diploma or equivalent   Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.  Bilingual (Spanish/English) or multi-language skills. Must be able to pass a validated language test/assessment.  Preferred Requirements   Full availability to work an 8-hour shift Automated Customer Service experience preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration .

Other Ai Matches

Registered Nurse - Paragon Infusion Centers Applicants are expected to have a solid experience in handling Job related tasks
National Account Strategic Executive Applicants are expected to have a solid experience in handling Job related tasks
Exercise Physiologist Applicants are expected to have a solid experience in handling Job related tasks
Clinical Provider Auditor II Applicants are expected to have a solid experience in handling Job related tasks
Engineer Lead Sr Applicants are expected to have a solid experience in handling Job related tasks
Lead Clinical Review Nurse Applicants are expected to have a solid experience in handling Job related tasks
Business Change Director Applicants are expected to have a solid experience in handling Job related tasks
Proposal Development Analyst Sr Applicants are expected to have a solid experience in handling Job related tasks
Telephonic Nurse Case Manager II Applicants are expected to have a solid experience in handling Job related tasks
Medical Management Clinician LTSS Applicants are expected to have a solid experience in handling Job related tasks
Regional Account Liaison - BioPlus Specialty Pharmacy (Oklahoma Territory) Applicants are expected to have a solid experience in handling Job related tasks
Authorization Representative I (US) Applicants are expected to have a solid experience in handling Job related tasks
Chief of Staff/Planning and Performance Director-KS Applicants are expected to have a solid experience in handling Job related tasks
Crisis & Referral Specialist - LA Applicants are expected to have a solid experience in handling Job related tasks
LTSS Service Coordinator-RN Clinician Applicants are expected to have a solid experience in handling Job related tasks
LTSS Service Coordinator (Case Manager) Applicants are expected to have a solid experience in handling Job related tasks
Associate General Counsel - Litigation Applicants are expected to have a solid experience in handling Job related tasks
Pharmacy Technician II - BioPlus Specialty Pharmacy Applicants are expected to have a solid experience in handling Job related tasks
Engineer Senior Applicants are expected to have a solid experience in handling Job related tasks
Field Advanced Practice Provider Applicants are expected to have a solid experience in handling Job related tasks
LTSS Service Coordinator - RN Applicants are expected to have a solid experience in handling Job related tasks
Inpatient DRG Validator (Acute Care) Applicants are expected to have a solid experience in handling Job related tasks
Field Adv Practice Provider (US) Applicants are expected to have a solid experience in handling Job related tasks