Client Experience Scheduler job opportunity at CAE Inc..

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DatePosted 10 Days Ago bot
CAE Inc. Client Experience Scheduler
Experience: 5-years
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation Toronto, Canada
loacation Toronto....Canada

                                                                                                          The Client Experience (CX)–Focused CAE Scheduler plays a key role in delivering an exceptional end‑to‑end client experience for trainees, corporate and internal customers, and all training partners. This role combines traditional scheduling responsibilities with a strong emphasis on customer service, proactive communication, and client engagement. The Scheduler ensures training operations are efficient, compliant, and centered around client needs. The ideal candidate is a self‑starter, capable of anticipating customer expectations, building strong relationships, and representing CAE with professionalism, empathy, and care. Key Responsibilities Client Experience & Engagement Act as a primary point of contact for clients regarding scheduling, training and technical departments, and service inquiries. Communicate with empathy, clarity, and urgency to ensure clients feel supported throughout their training journey. Proactively engage with customers to confirm requirements and identify opportunities to enhance the training experience. Take ownership of client issues, coordinating across departments to provide quick and effective resolutions. Support the Training Center’s client engagement strategy by identifying opportunities for continuous improvement. Scheduling & Operational Coordination Schedule training events—including simulator sessions, instructors, classrooms, and client activities—in alignment with resource availability and operational processes and standards. Optimize daily and long‑range schedules to maximize resource utilization while maintaining client satisfaction. Maintain accurate documentation and updates within scheduling and reporting systems. Communicate schedule changes quickly and professionally to clients, instructors, and internal partners. Collaborate with Training Managers, Instructors, Technicians, and Support Teams to ensure smooth daily operations. Regulatory Compliance Schedule all training activities according to Transport Canada, FAA Part 142, and other applicable regulatory and customer‑defined requirements. Ensure all instructor qualifications, training programs, and assigned activities meet operational and compliance standards. Identify and escalate any potential conflicts related to qualifications or regulatory constraints. Continuous Improvement & Reporting Generate and maintain scheduling and client‑engagement reports to support Training Center leadership. Monitor KPIs including communication effectiveness, scheduling accuracy, customer satisfaction, and resource utilization. Identify process gaps and recommend improvements to strengthen client experience and operational efficiency. Gather client feedback and promote CAE surveys to provide insights into actionable recommendations. Minimum Qualifications Proven customer service experience in hospitality, customer care, or professional client‑facing environments. Strong verbal and written communication skills with the ability to remain calm, clear, and professional. Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast‑paced operations environment while upholding a client‑first approach. Self‑starter with demonstrated initiative and ability to drive improvements. Proficiency with scheduling tools, CRM systems, and Microsoft Office applications (Word, Outlook, Excel). Preferred Qualifications Experience in training operations, aviation scheduling, logistics, or related disciplines. Familiarity with the aviation or simulator‑training environment. Bilingual (French/English) preferred. 3–5 years of professional experience in customer service, operations, or scheduling roles. Benefits Extended medical insurance Dental coverage Pension plan Life insurance Registered Retirement Savings Plan (RRSP) Employee stock purchase plan Base Pay Range Our total rewards package includes base pay and benefits, with final compensation determined by experience, skill, location, and internal equity. Compensation Our total rewards package includes base pay and benefits, with final compensation determined by experience, skill, location, and internal equity. Salary range: $51,500 – $73,300 annually (CAD) AI screening used: No   About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.         Position Type                       Regular Equal Opportunity & Accommodations CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed. Data Privacy Privacy Statement | CAE CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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