Ingeniero de Soporte job opportunity at Otis Worldwide Corporation.

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Otis Worldwide Corporation Ingeniero de Soporte
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loacation LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá, Colombia
loacation LOC42001: Otis..........Colombia

Date Posted: 2026-02-10 Country: Colombia Location: LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá Resumen de funciones   ¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados? Otis está creciendo y busca un Ingeniero de Soporte que será responsable de brindar soporte técnico especializado en sistemas de elevadores y escaleras mecánicas, asegurando la correcta operación, verificando la efectividad del mantenimiento preventivo, soportando el mantenimiento correctivo y la resolución de incidencias técnicas en campo. Trabajará en estrecha colaboración con el Supervisor SVC, velando por cumplir las expectativas de los clientes, el equipo de mantenimiento y otras aréas operativas para garantizar la satisfacción del cliente y el cumplimiento de los estándares de seguridad y calidad. En un día normal tendrás que: Soporte Técnico y Diagnóstico : Proporcionar soporte técnico de primera y segunda línea para la instalación, mantenimiento y reparación de elevadores y escaleras mecánicas. Diagnosticar y resolver problemas complejos en los equipos, tanto de manera remota como en sitio. Asesorar a los técnicos de campo en la resolución de problemas técnicos. Mantenimiento y Reparaciones : Soportar al Supervisor y asistir en el mantenimiento preventivo y correctivo de los sistemas de elevadores y Escaleras. Asegurarse de que los tiempos de respuesta ante fallas cumplan con los acuerdos de nivel de servicio (ANS). Trabajar en la actualización de equipos y componentes, siguiendo los avances tecnológicos y overhaul por obsolecencia. Interacción con Clientes : Brindar asesoría técnica a clientes en el correcto uso de los elevadores y explicación de las novedades de sus equipos. Gestionar las expectativas de los clientes, asegurando una alta satisfacción en la resolución de problemas. Actuar como enlace entre el cliente y OTIS apoyando al Supervisor en casos de problemas complejos. ¡Lo que necesitarás para tener éxito! Educación: Ingeniería en Mecánica, Electrónica, Mecatrónica o carreras afines. Basta experiencia en la industria de la Elevación (demostrable y medible), admite perfil Técnico y/o Tecnológico. Con certificado de COPNIA, CONTE O CONALTEL (Si Aplica) Experiencia: Mínimo 5 años de experiencia en soporte técnico, mantenimiento o instalación de elevadores, escaleras mecánicas u otros equipos de transporte vertical y con experiencia previa en dar serviciotécnico con contacto directo a clientes. Requisito indispensable: debes tener experiencia en multimarca Disponibilidad para trabajar en horarios flexibles, incluyendo noches, fines de semana y turnos rotativos según las necesidades del servicio. Licencia de conducir vigente y disponibilidad para desplazarse a diferentes sitios. Presenta hoy mismo tu candidatura para unirte a nosotros y construir juntos el futuro. #BuildWhatsNext. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.    Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .   Become a part of the Otis team and help us #Buildwhatsnext!  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

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