Technical Support job opportunity at Genuine Parts Company.

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DatePosted 2 Days Ago bot
Genuine Parts Company Technical Support
Experience: General
Pattern: full-time
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loacation Birmingham, AL, USA, United States Of America
loacation Birmingham, AL..........United States Of America

At Motion Industries (Mi), the Mi IMS Technical Support person is an expert in system set up management, and troubleshooting our third party vending and RFID solutions, as well as our proprietary VMI and Repair/Warranty applications. This position has a high degree of interaction with branch personnel, customers, and 3rd party providers to effectively manage our deployed solutions. Responsibilities  Import and manage data for vending, VMI, warranty/repair, RFID, and other software applications  Train customers on vending, VMI, warranty/repair, RFID, and other software  Coordinate customer requests for technical support, working through to conclusion  Provide technical expertise to branches & customers to resolve system and machine issues  Document all support tickets including corrective action, closure comments  Add information to the online Knowledge Base  Assist other Mi IMS Technical Support personnel with support calls  Assist customers in setting up access to the system (i.e. CribMaster Web)  Work with CribMaster and customer to develop custom reports  Advise Motion IT and 3rd party software providers about enhancements and bugs  Work with Sales to help define technical requirements for installations or custom work  Address customer inquiries promptly  Ensure ongoing follow-up for issue resolution as required  Evaluate vending inventory usage and levels and recommend optimized inventory configuration Qualifications  Bachelor's degree or equivalent or two years of work experience troubleshooting systems for customers  Understanding of computer hardware, networks, server setup, e-mail functions, security, and LAN protocols  Experience and knowledge of SQL, MSSQL, Crystal Reports a plus  Strong working knowledge of MS Office products including Excel, Word, Outlook Familiarity with manufacturing and inventory management a plus  Ability to grasp software concepts and learn quickly  Experience in troubleshooting software and hardware over the phone or via e-mail Effective communicator with ability to explain things logically while maintaining a professional demeanor in stressful situations  Ability to work with little or no direct supervision  Solid understanding of software and analytics to analyze and interpret data  Critical thinking and problem solving ability synthesize findings from analysis and draw conclusions  Strong written and verbal communication skills to manage across functions at various levels Self-motivated with the desire to succeed and motivate others Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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