Technician II - Endpoint Support job opportunity at Cencora.

Home Jobs In Costa Rica Tag: Job Technician II - Endpoint Support position at Cencora


DatePosted 11 Days Ago bot
Cencora Technician II - Endpoint Support
Experience: 5-years
Pattern: full-time
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degreeAssociate
loacation Heredia, Costa Rica, Costa Rica
loacation Heredia, Costa..........Costa Rica

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This position will be working 100% onsite. Responsibilities: Works with end user device engineers and customers (internal, external, and vendors) to understand Endpoint Support requirements. Documents, maintains, upgrades, or replaces hardware and software systems. Provides input during Endpoint Support project/task planning efforts with team members. Documents discussion and agreements. Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups. Coordinates and participates in the deployment of new or upgraded images, software, and hardware for multiple endpoints. Develops and documents procedures for performing configuration changes, updates, and upgrades. Configures and installs desktop PCs, peripheral equipment, laptops, and other mobile devices. Follows established procedures for performing configuration changes, updates, and upgrades. Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications. Submits or updates configuration items within management tools. May participate in the unit testing for new deployments or new components and remediates problems. Provides feedback on new software performance and testing. Participates with Level 2 issue assessment and resolutions of problems. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any problems. Diagnoses and resolves endpoint and mobile device hardware and software issues. Coordinates the resolution of escalated application, hardware, and software problems. Creates temporary solutions until permanent solutions can be implemented. Provides technical support to meetings that include video conferencing. Documents solutions to common problems and responses for frequently asked questions. Implements contingency plans including reliable backup and restore procedures, as needed. Will provide recommendations per customer feedback. May participate in R&D POC efforts. May participate in the unit testing for new deployments or new components. Adheres to policies, procedures, and standards. Supports IT inventory/asset management processes Identifies end-user training needs. Participates in the development of training material.   May provide on-the-spot training to end users. . Education: Associates Degree in Computer Science. Work Experience: Typically has 3-5 years in functional position or related work experience, education, or training. Skills and Knowledge: General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers. Working knowledge of latest operating systems. Ability to troubleshoot and support wireless and wired connectivity. Knowledgeable in the building, imaging, and setup of endpoint devices. Customer Service oriented, and capable of comfortably working in a fast-paced team-oriented environment. Solid verbal and written communication skills. Basic understanding of TCP/IP network protocols and services. What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Cencora Costa Rica Limitada Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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