Operations Senior Analyst - HIH - Evernorth job opportunity at The Cigna Group.

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The Cigna Group Operations Senior Analyst - HIH - Evernorth
Experience: 5-years
Pattern: full-time
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degreeAssociate
loacation Hyderabad, India, India
loacation Hyderabad, Ind..........India

C ontent   Operations  Senior   Analyst     About Enterprise Print & Distribution    Enterprise Print & Distribution is a collaborative, mission   driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in   progress over perfection , moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether   we’re   executing critical communications, safeguarding accuracy, or enhancing operational workflows, we take pride in delivering reliable, high - quality results that strengthen trust across the enterprise .      About the Role   The Content Operations Senior Analyst is a key driver of content configuration, release execution, and operational excellence within Enterprise Print & Distribution. In this role, you   will   lead multi ‑ component content   set up and configuration , enhance quality and workflow efficiency, and   operate   with a high degree of independence and judgment.   You ’ ll   serve as a   trusted advisor for   cross content   platforms, owning optimization strategies and influencing how teams prepare, deliver, and manage content across the enterprise.      This role is ideal for someone who thrives in a fast ‑ paced operational environment, enjoys solving ambiguity with structure, and excels at translating business requirements into   accurate , scalable content   configuration   solutions. You will partner closely with cross ‑ functional teams — including operations, product partners, technology groups, and campaign teams — to ensure content is configured accurately, tested thoroughly, and released with precision.     Examples of Deliverables   Set Up data variables   in associated tables and systems   Fully   rendered   document    Provide feedback and insights on workflow, SOPs, and preventive measures   Completion of Jira cards for content configuration requests     What   You’ll   Do    Content   Set- Up   Configuration :     Own the end ‑ to ‑ end configuration of complex, multi ‑ component content across   platforms ,   ensuring accuracy, completeness, and alignment with business requirements.     Interpret inputs, map data variables, and prepare configuration structures that support   accurate   mail merge , content logic, and operational workflows.     Apply sound judgment and work independently to structure ambiguous requirements into reliable, scalable configuration solutions.   C h ampion   Quality :   Partner with operations, campaign teams, and technology groups to design validation steps, execute test plans, and confirm readiness before release.   Detect data issues or configuration discrepancies early, escalating only when   necessary,   and ensuring root   cause insights are captured and addressed.   Proactively   identify   patterns, defects, or workflow risks and implement process or configuration adjustments that prevent   recurrence.   Operate with a Continuous Improvement   Mindset :    Maintain clean, consistent documentation—including SOPs, configuration steps, and operational references—to ensure repeatability and   to   reduce error rates.   Assess workflow and content   setup processes to uncover inefficiencies and propose measurable improvements.   Contribute to operational enhancements by recommending automation, simplification, or optimization opportunities based on recurring patterns and   analysis.   Ensure Adherence to Standards :   Enforce content governance and configuration standards by   validating   inputs, variable mappings, logic structures, and templates to ensure adherence to defined conventions prior to work progression     Identify   deviations from standards early, document them clearly, and drive resolution through corrective action and preventive measures to reduce recurring issues.   Support onboarding and alignment of peers   by curating, updating, and socializing standards, SOPs, and best   practice workflows ,   maintaining   consistency across content operations.       What You Need to Do the Job      Education   Bachelor’s degree or equivalent experience, with   demonstrated   capability to independently execute configuration   focused operational work.   3-5   years of   relevant   experience   in   content   configuration   operations   supporting complex communication builds.     Technical & Analytical Skills   Strong   proficiency   configuring multi ‑ component content, mapping data variables, and interpreting complex inputs to build   accurate , scalable content structures.    Ability to   identify , flag, and troubleshoot configuration or data issues early, using analytical thinking to prevent downstream defects.    Solid understanding of operational tools, platform behaviors, and mail ‑ merge mechanics that support recurring content execution.   Foundational to mid ‑ level analytical capability to assess workflow outputs, review test results, and   identify   improvements to logic, data mapping, or configuration structures.    Demonstrated experience using SQL to extract, analyze, and   validate   data in support of content configuration and operational workflows.   Experience with Customer Communication Platforms;   i.e.   MessagePoint,   Quadient , Blue Re lay, etc.   is a plus   Advanced   proficiency   in Microsoft Word and Excel, with the ability to build structured documents, leverage advanced formatting, and use complex formulas, functions, and data   analysis   tools. Analysis   tools. analysis   tools.     Operational & Execution Capabilities   Exceptional attention to detail and accuracy to ensure   error-free   configuration, variable mapping, and content setup across multiple platforms.   Ability to manage complex, configuration   heavy workloads, prioritize deliverables, and   operate   independently while meeting deadlines in a dynamic environment.   Comfort working within and continually improving SOPs, documentation frameworks, and repeatable configuration processes.     Communication & Collaboration   Clear, proactive communication skills to partner effectively with operations, technology, campaign teams, and production partners during testing, validation, and release cycles.    Ability to ask clarifying questions, escalate concerns thoughtfully, and support cross ‑ team coordination that ensures   accurate ,   timely   releases.    Strong collaboration mindset to help define test plans,   validate   readiness, and contribute to preventive controls with cross ‑ functional partners.     Leadership & Professional Skills   Demonstrated independence, sound judgment, and decision   making, especially when   structuring ambiguous requirements into reliable configuration solutions .   Ability to influence quality outcomes by   identifying   risks early, proposing solutions, and helping teams adopt standards and best practices.   Strong organizational skills with consistent attention to detail and accuracy.   Growth-oriented   mindset with   openness to feedback ,   a commitment to continuous improvement, standardization, and scaling operational excellence across content operations.     About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

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