SAP C4C Sales & Service Cloud v1 & v2 - Senior Solution Lead job opportunity at DXC Technology.

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DatePosted 4 Days Ago bot
DXC Technology SAP C4C Sales & Service Cloud v1 & v2 - Senior Solution Lead
Experience: 5-years
Pattern: full-time
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loacation POL - MZ - WARSAW, Poland
loacation POL - MZ - WAR..........Poland

Job Description: DXC Technology  (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. Our team works on the latest and emerging Enterprise Applications such as SAP C 4C  to enable Business Transformations for our clients.  We are seeking a   Senior SAP C4C   Sales & Service Cloud   Solution Lead   with deep architectural   expertise   in the SAP Sales and Service Cloud   v1 and v2   platforms.   The role involves leading functional design, business process configuration, integration, and testing across multiple SAP C4C modules, ensuring alignment with enterprise sales and service processes.   The Solution Lead acts as the primary functional authority, bridging the gap between business stakeholders and technical delivery teams to build scalable, best-practice-based solutions integrated with   SAP S/4HANA, SAP CPQ,   SAP BTP,   and other enterprise systems. flexible work model International enterprise clients Key responsibilities: Solution Orchestration:   Own the end-to-end functional blueprint for SAP   Sales and Service Cloud v1 and v2 . Lead the design of complex lead-to-cash and request-to-resolution workstreams.   Conduct requirement workshops with stakeholders to define and document business processes.   Perform fit-gap analysis and prepare functional specifications for system configurations and custom developments.   Architectural Governance:   Ensure all configurations and custom developments (SDK/PDI) align with SAP’s "Clean Core" strategy and long-term scalability.   Lead Requirement Strategy:   Facilitate   high-level discovery workshops to translate ambiguous business goals into a structured functional roadmap and prioritized backlog.   Advanced Functional Configuration:   * Lead the design of   Complex Territory Management , advanced Registered Product hierarchies, and sophisticated SLA frameworks.   Oversee the setup of   Business Roles , Access Restrictions, and Organizational Management to ensure data security and performance.   Integration Strategy:   * Architect the data flow between C4C and   S/4HANA/ECC   via SAP CPI/BTP.   Define the strategy for real-time vs. asynchronous data exchange (OData, SOAP, IDocs).   Cross-Functional Leadership:   Mentor functional consultants, perform design reviews, and   provide   expert-level guidance during SIT/UAT and critical cutover phases.   Collaborate with the technical team for SDK/PDI extensions, KUT enhancements, and UI adaptations.   Work with integration teams for SAP CPI/BTP-based integration with S/4HANA, ERP, and third-party systems.   Document configuration changes and   maintain   solution design documents (FDDs, configuration workbooks, and test scripts).   Ensure alignment with SAP Best Practices and C4C standard design principles.   Professional experience and qualifications required: 5+ years of total SAP CRM / C4C   Sales & Service Cloud   experience, including multiple end-to-end implementations in SAP Sales Cloud and SAP Service Cloud (C4C)   v1 and v2 .   Deep understanding of SAP C4C data model   -   Accounts, Contacts, Products, Installed Base, and Service Objects.   Hands-on experience with: Sales Cloud: Lead, Opportunity, Activity, and Quotation Management, Service Cloud: Ticket/Case Management, SLA, Workflow, Installed Base, and Knowledge Management, C4C Administrator Functions: Code List Mapping, Scoping, Fine-Tuning, and Business Configuration   Strong knowledge of C4C Analytics, Reports, and Dashboards.   Proficiency   in Workflow Rules, Approval Processes, and Business Role Management.   Familiarity with language adaptation and UI personalization features.   Proven experience integrating C4C with:   SAP ERP/S4HANA (Customer, Material, Pricing, and Document Replication), SAP CPI / SAP BTP Integration Suite, SAP Marketing Cloud / SAP   Emarsys   / SAP CPQ / SAP FSM (optional)   Good understanding of OData, SOAP, IDoc, and Web Service Communication mechanisms.   What we offer: Stable employment in an international company, flexible work Substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland  Life insurance package  Multisport Card  Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)  Unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g. Udemy) DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Databricks, Salesforce, Red Hat, Vmware, Workday)  Employee Referral Program - financial bonus for the referrer for successful candidate recommendation  Opportunity to join the numerous charity and ecology - related events organized by our CSR Team (Corporate Social Responsibility) Dixi Cool activities: trips, sports and wellness events, discounts for cultural events  Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes) Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)  Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you! At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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