Strategic Client Manager job opportunity at Fiserv.

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DatePosted 3 Days Ago bot
Fiserv Strategic Client Manager
Experience: 6-years
Pattern: full-time
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degreeAssociate
loacation New York, New York, United States Of America
loacation New York, New ..........United States Of America

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Strategic Client Manager About your role: As a Strategic Client Manager, you will own and grow relationships with large enterprise merchants in the payments space. You will partner closely with client stakeholders, sales, product, operations, and technology teams to deliver value, resolve issues, and drive retention and expansion. Your work will help clients optimize their payment performance while strengthening their long-term partnership with Fiserv. What you'll do: Serve as the primary day-to-day contact for a portfolio of strategic large enterprise merchants, ensuring high satisfaction and retention. Develop and execute account plans, including revenue growth, product adoption, and relationship strategies aligned to client objectives. Analyze portfolio performance, transaction trends, and operational metrics to identify opportunities for optimization and upsell or cross-sell. Lead regular client business reviews, presenting clear data, performance insights, and recommended actions. Coordinate with sales, product, operations, finance, and support teams to address client issues, drive resolutions, and manage escalations. Partner with implementation and technical teams to support new product rollouts, integrations, and changes impacting strategic accounts. Monitor contract obligations, pricing, and renewals, ensuring alignment with commercial agreements and client expectations. Document key client decisions, risks, and action items, maintaining accurate and current information in customer relationship management (CRM) and tracking tools. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 6+ years of experience in account management, client success, or relationship management for payments, fintech, or financial services, supporting enterprise or large merchant clients. Experience using CRM tools (for example, Salesforce or a similar CRM) and analytical tools (for example, Excel or similar) to track performance and drive client decisions. Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP; ability to build repeatable analyses and reconciliations. Experience leading client-facing meetings, including executive-level presentations, and managing complex issues through to resolution. Bachelor’s degree Experience that would be great to have: Experience managing payment acceptance, acquiring, or gateway solutions for large enterprise merchants. Familiarity with merchant pricing models, interchange, and payment optimization strategies. Experience working with cross-functional commercial deal teams on renewals or expansions. Demonstrated ability to interpret transactional, financial, or operational data and translate insights into clear client recommendations. How you'll work: Onsite, working primarily from a Fiserv office location to support in-person collaboration and client engagement. Travel: This role requires occasional travel (up to 10%). Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role . Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental, caregiver, and military leave. Salary Range $102,700.00 - $218,700.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.  If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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