Atención al Cliente (Contrato Temporal de Sustitución) job opportunity at The Cigna Group.

Home Jobs In Spain Tag: Job Atención al Cliente (Contrato Temporal de Sustitución) position at The Cigna Group


DatePosted 15 Days Ago bot
The Cigna Group Atención al Cliente (Contrato Temporal de Sustitución)
Experience: General
Pattern: full-time
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loacation Madrid, Spain, Spain
loacation Madrid, Spain....Spain

¿Quienes somos? Cigna es compañía estadounidense global de Seguros Médicos, ofreciendo una amplia gama de planes de salud y servicios además de programas bienestar, creados para cubrir las necesidades de nuestros clientes, proveedores y partners. Cigna se caracteriza por ofrecer un servicio personal y excelente a sus asegurados, es por ello que buscamos un profesional de la Atención al Cliente que sea capaz de entender, escuchar, empatizar y resolver de forma proactiva y autónoma las diversas solicitudes de nuestros clientes. La persona seleccionada debe tener una clara orientación al cliente, haciendo de cada interacción una experiencia única con el cliente, en el que sienta que Cigna cuida de su salud haciendo las cosas fáciles y fiables. Se incorporará a un equipo de trabajo dinámico con alto nivel de conocimientos y experiencia, por ello deberá demostrar alta flexibilidad y capacidad de adaptación. Funciones Principales Gestión de llamadas, mails y faxes de clientes, TPAs y proveedores, siguiendo los SLAs marcados por la compañía. Gestión autorizaciones médicas siguiendo SLAs marcados. Gestión Quejas y Reclamaciones. Comunicación con los demás departamentos. Información y orientación al cliente. Gestión de tareas administrativas derivadas del puesto. Organización y planificación de prioridades. Contribuir a la consecución de objetivos globales e individuales. Formación y Experiencia Formación mínima a nivel de Bachillerato. Experiencia en Atención al Cliente, preferiblemente en llamadas In Bound. Experiencia en el sector Salud valorable. Pack Office nivel Usuario. Valorable conocimiento y uso de herramientas de gestión de la relación con el cliente: CRM. Curso de excelencia telefónica, inteligencia emocional y LOPD. Inglés alto valorable. Experiencia en gestiones administrativas de tipo Back Office. Muy valorable contar con los siguientes idiomas: Catalán, Gallego y Euskera. Condiciones del puesto Horarios rotativos ,cada 15 dias se cambia de un horario a otro.(de 8:00 a 16.45, de 9:00 a 17.45,de 11.15 a 20:00). Modelo híbrido Paquete de beneficios sociales muy amplio ( seguro de salud, seguro de vida, seguro de farmacia, seguro dental , seguro vision, ayuda a comida, ayuda al teletrabajo, tarjeta lanzadera, wellhub, etc). Contrato temporal de sustitución Fecha de incoporación : 6 de abril Formación de un mes : Las dos primeras semanas son presenciales todos los dias. El resto de semanas de la formación os iran comentando. Recibirás formación para obtener con éxito la certificación como PCP conforme a la normativa FSMA About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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