Customer Success Agent (m/w/d) - Collections job opportunity at Fiserv.

Home Jobs In Germany Tag: Job Customer Success Agent (m/w/d) - Collections position at Fiserv


DatePosted 6 Days Ago bot
Fiserv Customer Success Agent (m/w/d) - Collections
Experience: General
Pattern: full-time
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degreeAssociate
loacation Nuremberg, Germany, Germany
loacation Nuremberg, Ger..........Germany

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Customer Success Agent (m/w/d) - Collections Überblick Als Customer Success Agent (m/w/d) - Collections unterstützen Sie unsere Kundinnen und Kunden bei allen Themen rund um offene Forderungen, Rechnungen und Zahlungsprozessen. Wir besetzen insgesamt zwei Positionen, in denen Sie Anfragen schriftlich wie telefonisch bearbeiten, Mahnläufe durchführen, Unstimmigkeiten klären und eng mit internen Abteilungen zusammenarbeiten, um schnelle und professionelle Lösungen sicherzustellen. Ihre Aufgaben: Überwachung und Bearbeitung offener Forderungen Durchführung und Dokumentation von Mahnläufen Bearbeitung von Kundenanfragen (E‑Mail, Ticketsystem, Telefon) Übergabe von Fällen an das Inkasso und Nachverfolgung Klärung von Streitfällen sowie Durchführung von Rechnungskorrekturen Erläuterung von Abrechnungen und Zahlungsprozessen Enge Zusammenarbeit mit Buchhaltung, Vertrieb, Logistik und Technik Identifikation von Verbesserungspotenzialen anhand von Kundenfeedback Was Sie mitbringen sollten: Erfahrung in der Kundenbetreuung, im Forderungsmanagement oder in einer vergleichbaren Funktion Ausgeprägte Service‑ und Lösungsorientierung sowie souveräne Kommunikation – schriftlich wie telefonisch Strukturierte, zuverlässige Arbeitsweise und hohe Genauigkeit in der Dokumentation Sicherer Umgang mit gängigen Tools (z. B. Ticket‑/CRM‑Systeme, Excel) Sehr gute Deutschkenntnisse in Wort und Schrift; Englischkenntnisse wünschenswert Vorteilhaft: eine weitere Fremdsprache (z. B. Französisch oder Italienisch) Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.  Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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