Customer Service Supervisor job opportunity at The Cigna Group.

Home Jobs In Spain Tag: Job Customer Service Supervisor position at The Cigna Group


DatePosted 30+ Days Ago bot
The Cigna Group Customer Service Supervisor
Experience: General
Pattern: full-time
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loacation Madrid, Spain, Spain
loacation Madrid, Spain....Spain

¿Qué harás en este rol? Serás responsable de la gestión y desarrollo de un equipo de agentes de Servicio al Cliente, asegurando su rendimiento y fomentando un entorno positivo y colaborativo. Tu misión será convertir cada interacción en una oportunidad para demostrar que en Cigna ponemos a las personas en el centro. Principales responsabilidades: Serás el motor que impulsa a tu equipo hacia sus objetivos a través del seguimiento y control de KPI`s de las personas de tu equipo y del área. Acompañarás a tu equipo en la consecución de sus objetivos individuales y del área, ofreciendo feedback constructivo y sesiones de coaching que impulsen su motivación, fomenten su desarrollo y les ayuden a superar sus retos y corregir sus fallos. Fomentarás el trabajo en equipo, así como un entorno positivo, abierto y agradable Atenderás dudas sobre políticas, procedimientos, uso de herramientas asegurando claridad y agilidad en el trabajo diario. Contribuirás a la consecución de objetivos globales del Departamento. Promoverás la filosofía Customer Centricity de Cigna Formación y experiencia ¿Qué perfil buscamos? Interés en la gestión y el desarrollo profesional de las personas. Se valorará positivamente el inglés. Competencias clave: Proactividad y orientación a resultados. Liderazgo y gestión de equipos. Capacidad de resolución y toma de decisiones. Empatía e inteligencia emocional. ¿Qué ofrecemos? Contrato indefinido y estabilidad laboral. Modelo híbrido: 2 días en oficina y 3 en remoto. Festivos no nacionales se trabajan Horarios rotativos de lunes a viernes de 08 a 16:45 o de 11:15 a 20 o bien de lunes a jueves de 9.00 a 18:00 y los viernes desde las 08 hasta las 15.45. Paquete de beneficios muy completo: Seguro médico, dental, de vida y visión. Ayuda para comida y teletrabajo. Tarjeta lanzadera, Gympass y programas de bienestar. Apoyo para formación en idiomas y desarrollo profesional. ¿Por qué unirte a Cigna? Porque aquí tu liderazgo marca la diferencia. Formarás parte de un equipo dinámico, con alto nivel de experiencia y conocimiento, en una compañía que apuesta por el crecimiento profesional y el bienestar de sus empleados. ¡Haz que tu carrera evolucione con nosotros y contribuye a mejorar la salud y bienestar de miles de personas! About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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