Client Service Consultant job opportunity at Fiserv.

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Fiserv Client Service Consultant

Experience: 3-years

Pattern: full-time

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Associate

Omaha, Nebrask..........United States Of America

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Service Consultant What does a successful Client Service Consultant do at Fiserv? As a successful Client Service Consultant, you will assure client satisfaction by improving overall quality of all products and services enhancements with an existing, strategic client. You will oversee and be responsible for day-to-day File, transmissions, API and ODS operations for all client specific activities managed within the service team. What you will do: Collaborate with product development teams to understand functionality and features of new and existing products. Work closely with clients and internal partners to troubleshoot, research and resolve product inquiries and issues related to clients’ use of Fiserv products. Provide product support and troubleshooting guidance; escalate and coordinate resolution as needed. Deliver consistent, high-quality customer service by phone, in writing and through systems and procedures. Resolve customer inquiries using system knowledge, internal SME consultation and documented processes. Support other Analysts and provide cross-team consultation, helpdesks and client/product engagements. Provide on-call coverage and after-hours support on a rotating or as-needed basis to support non-business hours incident response. What you will need to have: Bachelor’s degree or equivalent work experience. Proven OPTIS experience, (typically 3+ years) in a client-facing product support, product analyst, technical support or similar role. Solid ability to understand complex business and technical concepts. Strong troubleshooting skills and experience resolving complex product-related issues. Ability to communicate clearly and effectively with clients, technical teams and business stakeholders—both orally and in writing. On-call and after-hours incident support as part of a rotation. What would be great to have: Solid ability to understand complex business and technical concepts. Strong problem-solving skills and ability to build consensus. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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Client Service Consultant job opportunity at Fiserv.

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