Spécialiste Technique - Regional Customer Support Center(d/f/m) job opportunity at Roche.

Home Jobs In France Tag: Job Spécialiste Technique - Regional Customer Support Center(d/f/m) position at Roche


DatePosted 27 Days Ago bot
Roche Spécialiste Technique - Regional Customer Support Center(d/f/m)
Experience: General
Pattern: full-time
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loacation Meylan, France
loacation Meylan....France

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Au sein du Hub français du Regional Customer Support Center, le/la Spécialiste Technique RCSC apporte aux clients et aux collaborateurs de Roche Diagnostics le support nécessaire au fonctionnement optimal des systèmes Roche et contribue ainsi à la satisfaction des clients. Vos principales responsabilités: Assurer le support de 1er niveau des clients français, belges et suisses (francophones) sur les systèmes Roche Diagnostics des gammes Chimie, Immunologie et Pré/Post analytiques ainsi que le support second niveau aux collaborateurs des pays de la division Export. Réceptionne les demandes clients et les documente quantitativement et qualitativement en temps réel dans les outils mis à disposition (CRM) conformément aux règles en cours. Réalise le diagnostic des pannes remontées en collaboration avec le client et propose les premières actions correctives en utilisant toute la documentation et les outils mis à disposition. Identifie et et escalade les problèmes de qualité en communiquant avec les équipes des filiales, du RCSC et du global. Possibilité d'animer des sessions de formations internes Assurer le support sur site en lien avec l’utilisation des systèmes Roche Possibilité d’intervention sur site client avec ou sans présence terrain, dans le cadre de la formation ou d’une expertise. Contribuer au partage des informations, à l’optimisation des pratiques et assurer la progression de ses propres compétences Communique avec ses collègues du Regional Customer Support Center et/ou du terrain sur la situation d’un client en cas de problème critique ou complexe Alimente les différentes bases de connaissances partagées (OneNote, G site, RDK). Identifie les actions permettant d’accroître son autonomie en étant proactif et acteur de son développement. Contribue au lancement des nouveaux produits et/ou aux modifications des produits existants Garantie le respect des normes et des règles en lien avec son périmètre de travail Qui êtes-vous? Formation Bac + 2/Bac +3  dans les domaines de l’automatisme, de l’instrumentation, de l’électronique et de l’informatique ou dans le domaine de l'analyse de biologie médicale avec une spécialisation dans l’instrumentation biomédicale Expérience professionnelle dans un environnement médical, dans les domaines du diagnostic, du service client ou en laboratoire d’analyses médicales Connaissances techniques et méthodologies de maintenances  ( diagnostic et de résolution des problèmes) Des connaissances réseau seraient appréciées Français courant  et un bon niveau d’anglais indispensable (B2)     Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

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