ServiceNow ITSM job opportunity at DXC Technology.

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DatePosted 30 Days Ago bot
DXC Technology ServiceNow ITSM
Experience: 10-years
Pattern: full-time
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loacation IND - MH - PUNE, India
loacation IND - MH - PUN..........India

Job Description: Key Responsibilities Design, configure, and customize ServiceNow ITSM modules such as: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. Develop custom applications and solutions within ServiceNow using: ServiceNow Studio, Flow Designer, UI Builder, and App Engine Studio. Integrate ServiceNow with external systems using: REST/SOAP APIs, MID Server, IntegrationHub, Web Services, and scripted APIs. Implement automation and orchestration for IT processes through Flow Designer and scripting. Develop and maintain client scripts, UI policies, business rules, script includes, and scheduled jobs . Ensure platform performance, scalability, and compliance with best practices. Work closely with architects, admins, and stakeholders to translate business requirements into technical solutions. Participate in platform upgrades, migrations, and patch management . Conduct code reviews, implement version control, and maintain technical documentation. Troubleshoot and resolve technical issues, ensuring minimal disruption to IT services. Required Skills & Qualifications 6-10 years of hands-on ServiceNow development experience. Strong understanding of ServiceNow ITSM processes and configurations. Proficiency in JavaScript, Glide scripting, and ServiceNow server/client scripting . Experience building custom applications on the ServiceNow platform. Proven experience with REST/SOAP API integrations and data transformations (JSON, XML) . Familiarity with Flow Designer, IntegrationHub, and Service Portal development . Knowledge of ServiceNow data model , CMDB structure , and access control (ACL) . Understanding of ITIL principles and how they align with ServiceNow processes. Strong analytical, problem-solving, and communication skills. Must have ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS – ITSM or IntegrationHub) Experience with Scoped Apps, App Engine, and Performance Analytics Preferred / Nice-to-Have Knowledge of Agile / DevOps practices , Git, and CI/CD pipelines Experience with ServiceNow upgrade management and instance cloning Soft Skills Excellent communication and teamwork abilities Strong documentation and technical writing skills Ability to manage multiple priorities in a dynamic environment Proactive and self-driven approach to problem solving At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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