ServiceNow ESC Portal job opportunity at DXC Technology.

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DateMore Than 30 Days Ago bot
DXC Technology ServiceNow ESC Portal
Experience: 10-years
Pattern: full-time
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loacation IND - MH - PUNE, India
loacation IND - MH - PUN..........India

Job Description: Job Title: ServiceNow ITSM & ESC Mobile Developer Location: PAN India Department: ITSM Employment Type: Full-time Experience Level: Mid/Senior – 6-10 years of experience  Key Responsibilities ServiceNow ITSM Development Design, configure, and enhance ITSM modules: Incident, Problem, Change, Request Management Service Catalog & Record Producers CMDB, Discovery, and CI Class Modeling Knowledge Management & SLAs Build end-to-end workflows using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Actions. Develop dashboards, reports, and Performance Analytics indicators. Employee Service Center (ESC) & Employee Experience Workflows Configure and customize the Employee Service Center (ESC) portal, including: Page layouts, branding, themes, and responsive UI Menu design, knowledge integration, and search optimization Build and enhance Employee Experience (EX) workflows (HRSD or enterprise custom workflows). Design and configure: Case Management & Case Lifecycle Employee Center Pro (if applicable) Topic pages, content blocks, and portal widgets Create service request workflows that span IT, HR, Facilities, Procurement, and other enterprise teams. Work with UX designers to implement intuitive and accessible portal experiences. ServiceNow Mobile Development (Now Mobile / Mobile Studio) Develop and customize mobile applications using: ServiceNow Mobile Studio Mobile app configurations, UI rules, navigation, and mobile cards Build and enhance mobile experiences for ITSM and ESC use cases such as: Incident creation/tracking Approvals Employee requests & notifications Knowledge access Implement mobile offline capabilities and ensure performance optimization. Design intuitive, role-based mobile user experiences. Platform & Integration Engineering Develop secure integrations using REST/SOAP APIs, IntegrationHub, and MID Server. Implement and maintain OAuth/SAML/JWT authentication mechanisms. Build reusable, maintainable, and scalable scripts and components. Participate in upgrades, code reviews, health monitoring, and deployment cycles. Follow DevOps practices—update sets, source control, peer review, automated testing (ATF). Collaboration & Leadership Work closely with ITSM process owners, HR/Employee Experience teams, UX designers, and stakeholders. Translate functional requirements into technical design specifications. Provide technical leadership and mentorship to junior developers. Maintain solution documentation, data models, and architectural diagrams. Contribute to platform roadmap, governance, and best practice standards. Required Skills & Qualifications Technical Skills 5–8+ years of hands-on ServiceNow development experience. Strong proficiency with: JavaScript & Glide scripting Flow Designer / Workflows Script Includes, UI Policies, UI Scripts, Client Scripts Scoped Applications Mobile Studio & Mobile app configuration Experience configuring Employee Center / Employee Center Pro. Deep understanding of ITSM data models, CMDB architecture, and catalog design. Integration experience using REST, SOAP, OAuth, webhooks, and MID Server. Process & Domain Knowledge Strong understanding of ITIL v3/v4 service management principles. Experience designing ESC or enterprise workflow portals. Familiarity with UX best practices for mobile and web design. Soft Skills Excellent communication, stakeholder engagement, and documentation abilities. Strong analytical and troubleshooting skills. Ability to lead technical discussions and work independently on complex builds. Ability to collaborate with cross-functional enterprise teams. Preferred Qualifications ServiceNow certifications: CSA (System Administrator) CIS – ITSM CIS – HRSD or Employee Service Management CIS – Mobile or Micro-Certifications (Mobile App) CAD (Application Developer) At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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