Customer Success Agent (m/w/d) job opportunity at Fiserv.

Home Jobs In Germany Tag: Job Customer Success Agent (m/w/d) position at Fiserv


DatePosted 16 Days Ago bot
Fiserv Customer Success Agent (m/w/d)
Experience: General
Pattern: full-time
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degreeAssociate
loacation Nuremberg, Germany, Germany
loacation Nuremberg, Ger..........Germany

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Customer Success Agent (m/w/d) Überblick Als Customer Success Agent (m/w/d) unterstützen Sie unsere Händler im telefonischen und schriftlichen Kundensupport rund um Kartenzahlungsterminals, ATMs und den elektronischen Zahlungsverkehr. Sie beantworten technische und kaufmännische Anfragen, erklären Self‑Service‑Lösungen, analysieren Fehler und dokumentieren alle Vorgänge sorgfältig. Mit Ihrer serviceorientierten Arbeitsweise sorgen Sie für eine schnelle und zuverlässige Klärung der Kundenanliegen. Ihre Aufgaben Lösung von Karteninhaberanfragen rund um die Kreditkarte Bearbeitung und Klärung von Kundenanliegen rund um den elektronischen Zahlungsverkehr Erklärung von Self‑Service‑Lösungen für Händler Recherche und Nachverfolgung von Transaktionen Erläuterung von Abrechnungen Sorgfältige Dokumentation der bearbeiteten Vorgänge Analyse von Fehlermeldungen und ggf. Disposition von Terminaltauschaufträgen Durchführung von Collection Calls Bereitschaft zur Arbeit in Nacht‑ und Wochenendschichten Disposition von Terminaltauschaufträgen Arbeitsmodell Um eine optimale Work‑Life‑Balance zu ermöglichen, bieten wir ein hybrides Remote‑Modell : Nacht‑ und Wochenendschichten werden vollständig von zu Hause aus durchgeführt. Die reguläre Tätigkeit erfolgt überwiegend im Homeoffice . Nur 6–8 Präsenztage pro Monat sind im Office erforderlich. Was Sie mitbringen sollten Idealerweise Berufserfahrung in der Kundenbetreuung Interesse daran, Zusammenhänge und Prozesse zu verstehen, sowie Offenheit, sich in vielseitige Systemlandschaften einzuarbeiten Hohe Kunden‑ und Serviceorientierung Freude am direkten und indirekten Kundenkontakt Sehr gute Deutschkenntnisse in Wort und Schrift; Englischkenntnisse wünschenswert Eine zusätzliche Fremdsprache (z. B. Französisch oder Italienisch) ist von Vorteil Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.  Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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