Incident & Problem Management job opportunity at DXC Technology.

Home Jobs In Saudi Arabia Tag: Job Incident & Problem Management position at DXC Technology


DateMore Than 30 Days Ago bot
DXC Technology Incident & Problem Management
Experience: 5-years
Pattern: full-time
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degreeBachelor's (B.A.)
loacation SAU - RIYADH, Saudi Arabia
loacation SAU - RIYADH....Saudi Arabia

Job Description: Project Description: We are looking for a skilled and proactive Incident & Problem Management Specialist to lead and coordinate the response to critical IT incidents and to drive root cause analysis and resolution of recurring problems. This role ensures minimal disruption to business operations by managing the end-to-end lifecycle of incidents and problems, ensuring timely resolution, continuous improvement, and adherence to ITIL best practices. Responsibilities: • Coordinate the resolution of high-impact incidents, ensuring timely communication and escalation. • Lead problem management efforts by identifying root causes and implementing long-term fixes (RCAs). • Ensure accurate documentation of incidents and problems in ITSM tools (e.g., ServiceNow). • Analyze incident trends, identify gaps, and recommend process improvements. • Facilitate post-incident reviews and drive preventive measures to avoid future recurrences. • Collaborate with cross-functional teams (Infrastructure, Application, Network, etc.) to ensure swift resolution. • Develop and maintain incident and problem management workflows and reporting dashboards. • Communicate effectively with stakeholders during major incidents, including regular updates and final summaries. • Ensure compliance with SLAs, KPIs, and ITIL/ITSM standards. • Provide training and guidance to support teams on incident/problem procedures and best practices. • Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. • Follow established best practices and standards in infrastructure service delivery. Mandatory Skills Description: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in Incident & Problem Management role • Strong knowledge of ITIL framework; ITIL v4 Foundation certification preferred. • Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). • Exceptional analytical and problem-solving skills. • Ability to manage multiple high-pressure incidents and priorities simultaneously. • Strong written and verbal communication skills, especially during high-stress scenarios. • Ability to influence and coordinate across cross-functional teams.   Nice-to-Have Skills Description: • Experience with automation or AI-based incident response tools. • Knowledge of risk management and change management processes. • ITIL certifications, is a plus. Languages: English: C2 Proficient At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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