IT support service desk job opportunity at DXC Technology.

Home Jobs In Saudi Arabia Tag: Job IT support service desk position at DXC Technology


DatePosted 30+ Days Ago bot
DXC Technology IT support service desk
Experience: 2-years
Pattern: full-time
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loacation SAU - RIYADH, Saudi Arabia
loacation SAU - RIYADH....Saudi Arabia

Job Description: Responsibilities :     Support the operation and improvement of ITIL-based service management processes such as incident, problem, change, request, and knowledge management.   Monitor and track tickets in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management) to ensure   timely   resolution and SLA adherence.   Assist   in coordinating change requests and   maintaining   change calendars.   Help analyze incident and service request trends to   identify   improvement opportunities.   Participate in service review meetings and help document minutes, action items, and follow-ups.   Collaborate with support teams to gather performance metrics and prepare service reports.   Assist   in   maintaining   knowledge base articles and standard operating procedures (SOPs).   Ensure user satisfaction by supporting feedback collection and continuous improvement initiatives.     Basic Qualifications:   Bachelor’s degree in information technology, Business Administration, or   a related   field.   0–2 years of experience in IT support, service desk, or business operations (internships and academic projects accepted).   Basic understanding of IT service management concepts (ITIL preferred).   Familiarity with ticketing and service management tools such as ServiceNow,   Freshservice , BMC Remedy, or Jira.   Ability to use Excel or reporting tools to organize and analyze data.   Exposure to customer support or IT operations environments is a plus.     Other Qualifications:   ITIL Foundation Certification (preferred but not mandatory).   Exposure to service reporting, dashboards, or data visualization tools (e.g., Power BI).   Understanding of SLAs, OLAs, and service catalogs.   At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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