Communication & Orchestration Senior Associate job opportunity at Fidelity International.

Home Jobs In India Tag: Job Communication & Orchestration Senior Associate position at Fidelity International


DatePosted 10 Days Ago bot
Fidelity International Communication & Orchestration Senior Associate
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Gurgaon Office, India
loacation Gurgaon Office....India

About the Opportunity Job Type: Permanent Application Deadline: 10 March 2026 Title: Communication & Orchestration Senior Associate Department: Global Central Marketing Operations Location: Gurugram Reports To: Communication & Orchestration Manager Level Senior Associate (Grade 3) Shift timings: 12:30 pm - 09:30 pm, 3 days WFO each week About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $608.7billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class in-vestment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $437 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Our Values Integrity - Doing the right thing, every time and putting the client first Trust - Empowering each other to take the initiative and make good decision Our Behaviours Our employees should be: Brave - Challenge the status quo, be accountable and speak up Bold - Act with conviction, encourage diverse thinking and keep things simple Curious - Learn to do new things in better ways and encourage fresh thinking Compassionate - Have empathy, care for colleagues, clients and the community Department Description The Communucation, Orchestration & Publishing team sits within the Global Central Marketing Operations organisation and is re-sponsible for designing, building and optimising multi-channel customer journeys across Email, SMS/WhatsApp, Push, In‑App, and Web experiences. Partnering closely with Data, MarTech, and Brand teams, we use our Orchestration Engine to activate first‑party data responsibly and at scale, ensuring communications are timely, relevant and compliant. About the Team You will be part of a high‑performing team of marketing automation specialists and deliverability/QA who are experts in multi-channel-journey marketing campaigns, located in India. The team operates a shared service model, supporting B2C and B2B stakeholders, and partners with Analytics, CRM, and Product to deliver measurable growth and exceptional customer experiences. About your role The Senior Associate in role will design, build, and optimize multi-channel customer journeys powered by our Customer Data Plat-form (CDP) and journey orchestration tools. This role is responsible for end-to-end orchestration of personalized, data-driven com-munications across email, SMS, push, and in-app channels. Working closely with cross-functional partners, the ideal candidate brings a proactive, test-and-learn mindset to enhance engagement and improve customer experiences. Key Responsibilities Journey Build & Campaign Execution • Build and execute multi-channel journeys (Email, SMS/WhatsApp, Push, In-App) using CDP-driven audience segmentation and orchestration workflows. • Configure triggers, dynamic content, personalisation logic, and journey paths. • Support end-to-end campaign workflows including requirements gathering, asset readiness, deployment, and monitoring. • Implement A/B and multivariate tests to optimise engagement and conversion. • Monitor campaign KPIs and support performance reporting and optimisation recommendations. QA & Quality Assurance • Perform pre-flight QA including rendering checks, link and tracking validation, deep link testing, and dynamic content verifi-cation. • Validate CDP segmentation logic, data mappings, and fallback rules. • Identify and document defects, support root cause analysis, and recommend corrective actions. • Ensure compliance with marketing regulations and internal governance standards. QA Automation & Operational Support • Support development and maintenance of automated QA checks for rendering, tracking, personalisation, and compliance controls. • Assist in implementing automation workflows to reduce defect rates and improve scalability. • Partner with QA and Deliverability teams to align on testing standards and quality gates. • Contribute to anomaly detection and post-send monitoring processes. • Document automation logic, edge cases, and quality controls for knowledge sharing. Experience & Qualification • 3 - 5 years of experience in marketing automation, CRM execution, or digital campaign operations. • Working knowledge of CDPs and audience segmentation principles. • Experience building and testing multi-channel journeys in an orchestration environment. • Familiarity with QA processes including rendering validation, link testing, and personalisation checks. • Basic understanding of deliverability fundamentals and compliance considerations. • Exposure to QA automation, scripting, or workflow automation tools is advantageous. • Strong attention to detail, structured problem-solving ability, and analytical mindset. • Ability to manage multiple concurrent workflows in a fast-paced, global environment.

Other Ai Matches

Senior Analyst Applicants are expected to have a solid experience in handling Job related tasks
Associate Support - Sales Desk Applicants are expected to have a solid experience in handling Job related tasks
AI Engineer Applicants are expected to have a solid experience in handling Job related tasks
Client Services Senior Manager Applicants are expected to have a solid experience in handling Job related tasks
Institutional Sales and RFP, Manager Applicants are expected to have a solid experience in handling Manager related tasks
Data Modeller - Business Analyst Applicants are expected to have a solid experience in handling Job related tasks
Institutional Sales Associate Director Applicants are expected to have a solid experience in handling Job related tasks
Product Owner - CCP Applicants are expected to have a solid experience in handling Job related tasks
Process Lead - Canada Finance Applicants are expected to have a solid experience in handling Job related tasks
Senior Data Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Fund Accountant Applicants are expected to have a solid experience in handling Job related tasks
Communication & Orchestration Associate Applicants are expected to have a solid experience in handling Job related tasks
Lead Python Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst Programmer - ISS Delivery - Production Services Applicants are expected to have a solid experience in handling Job related tasks
Institutional Sales-Financial Institution, Associate Director/ Director Applicants are expected to have a solid experience in handling Associate Director/ Director related tasks
Senior Product Specialist, Senior Manager Applicants are expected to have a solid experience in handling Senior Manager related tasks
Senior Software Engineer I Applicants are expected to have a solid experience in handling Job related tasks
Senior Test Analyst Applicants are expected to have a solid experience in handling Job related tasks
Assistant Manager Institutional Relations FFB Applicants are expected to have a solid experience in handling Job related tasks
Manager, Product Management - Fixed Term Contract Applicants are expected to have a solid experience in handling Product Management - Fixed Term Contract related tasks
Business Services Manager / Senior Manager Applicants are expected to have a solid experience in handling Job related tasks
AI Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst Programmer Applicants are expected to have a solid experience in handling Job related tasks