Customer Analytics & Insights Manager job opportunity at Fidelity International.

Home Jobs In India Tag: Job Customer Analytics & Insights Manager position at Fidelity International


DatePosted 11 Days Ago bot
Fidelity International Customer Analytics & Insights Manager
Experience: 8-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Gurgaon Office, India
loacation Gurgaon Office....India

About the Opportunity Job Type: Permanent Application Deadline: 10 March 2026 Title Customer Analytics & Insights Manager Department Global Central Marketing Operations - Customer Analytics & Insights Location Gurugram Reports To Customer Analytics & Insights Associate Director Level Manager, Grade 5 About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $608.7billion in total assets, our clients range from central banks, sovereign wealth funds, large cor-porates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class in-vestment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Ser-vices business, we invest $437 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the wid-est mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable ad-justments to perform to the best of your ability during the recruitment process and beyond. Our Values Integrity - Doing the right thing, every time and putting the client first Trust - Empowering each other to take the initiative and make good decision Our Behaviours Our employees should be: Brave - Challenge the status quo, be accountable and speak up Bold - Act with conviction, encourage diverse thinking and keep things simple Curious - Learn to do new things in better ways and encourage fresh thinking Compassionate - Have empathy, care for colleagues, clients and the community Department Description The Global Central Marketing Operations organisation is responsible for designing, building, optimising and measuring multi-channel customer journeys across Email, SMS/WhatsApp, Push, In‑App, and Web experiences. Partnering closely with Data, Mar-Tech, and Brand teams, we use our Orchestration Engine to activate first‑party data responsibly and at scale, ensuring communica-tions are timely, relevant and compliant. About the team The Customer Analytics & Insights team transforms customer data into actionable insights that optimize multi-channel journeys. Providing measurement, segmentation, and experimentation frameworks to improve engagement, conversion, and retention. Purpose of the role The Customer Analytics & Insights Manager builds dashboards, runs analytical queries, and delivers insights that support multi-channel journey optimization. This role ensures accurate performance tracking and provides data-driven recommendations that im-prove engagement and conversion. Key Responsibilities • Build and maintain dashboards for journey performance, KPIs, and channel analytics. • Run SQL/analytical queries to support investigations and routine reporting. • Analyze performance across personalization, timing, segmentation, and channel mix. • Support segmentation development and audience scoring initiatives. • Partner with experimentation teams on test measurement and insight generation. • Contribute to quarterly analytics publications and business readouts •    Deep dive analysis to produce actionable insights driving positive outcomes or to measure the success of change. •    Present Insights and the relevant analysis and reasoning to stakeholders.   Experience and Qualification • 8+ years of relevant experience as a data analyst or marketing analyst. • Proficiency in SQL and BI tools (e.g., Tableau, Power BI, Looker). • Familiarity with CDP data models, marketing data, or customer journey analytics. • Understanding of KPIs and performance measurement frameworks. • Strong analytical and data visualization skills. •    Strong data storytelling and presentation skills

Other Ai Matches

Manager - Mobile Design Applicants are expected to have a solid experience in handling Job related tasks
Assistant Manager - UX Design Applicants are expected to have a solid experience in handling Job related tasks
Senior Data Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer I Applicants are expected to have a solid experience in handling Job related tasks
Institutional Sales-Financial Institution, Associate Director/ Director Applicants are expected to have a solid experience in handling Associate Director/ Director related tasks
Senior Software Engineer I Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst Programmer - PL/SQL Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst Programmer Applicants are expected to have a solid experience in handling Job related tasks
Risk Manager/Senior Manager Applicants are expected to have a solid experience in handling Job related tasks
(Senior) Reward Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst Programmer - AI/MLOps Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst Applicants are expected to have a solid experience in handling Job related tasks
Technical Manager Applicants are expected to have a solid experience in handling Job related tasks
Manager - Software Development Data (Document Management System) Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager - Product Applicants are expected to have a solid experience in handling Job related tasks
Technical Lead - Mobile Applicants are expected to have a solid experience in handling Job related tasks
Head of Business Services, Japan Applicants are expected to have a solid experience in handling Japan related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Audience Architecture & Activation Assistant Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Continuity Senior Manager - Asia Pacific Applicants are expected to have a solid experience in handling Job related tasks
Senior Product Specialist, Senior Manager Applicants are expected to have a solid experience in handling Senior Manager related tasks
Technical Specialist - Platforms CET Applicants are expected to have a solid experience in handling Job related tasks
Marketing Transformation Change Manager Applicants are expected to have a solid experience in handling Job related tasks