Technical Account Manager job opportunity at AutoStore.

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DatePosted 11 Days Ago bot
AutoStore Technical Account Manager
Experience: General
Pattern: Remote
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degreeAssociate
loacation Australia - Remote, Australia
loacation Australia - Re..........Australia

As a Technical Account Manager (TAM) , you will be part of the Technical Account Management team, responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of customers through the AutoStore Partner Network. This role requires a seasoned professional with a strong technical background and a focus on building and maintaining robust partner relationships. Key Responsibilities Partner Support & Performance Ensure TAM cases are responded to and resolved within agreed targets. Ensure partner KPIs are consistently achieved. Run monthly TAM meetings with assigned partners. Attend periodic Partner Service Review Meetings with internal and partner management. Actively monitor on‑site performance and advise partners on appropriate actions. Provide on‑site support to partners and at trade shows, demonstrating strong proficiency across AutoStore modules. Knowledge & Training Create high‑quality knowledge articles. Ensure relevant knowledge is accessible for internal teams and partners. Deliver training in line with The AutoStore Academy. Actively seek new knowledge and stay updated on product and process developments. Cross‑Functional Collaboration Establish and maintain trusted relationships with key internal and external stakeholders. Collaborate with Sales, R&D, and other departments to ensure service and support readiness. Provide structured feedback from partner interactions to improve tools, processes, and products. Operational Excellence Proactively review partner performance, incidents, and maintenance practices to ensure high system utilization and low incident levels. Apply analytical thinking to break down complex problems. Explain key elements of AutoStore technology and the business model with clarity. Maintain a calm, solution‑oriented mindset under pressure. Competencies & Qualifications Experience or understanding of mechanical and/or electrical on‑site installation and specifications. Knowledge of networks and associated software. Strong customer‑ and partner‑centric approach. Analytical mindset with high attention to detail. Ability to demonstrate best‑practice thinking and technical expertise. Ability to travel to AutoStore or partner/customer sites as necessary Continuous improvement mindset with a results‑driven approach. Excellent verbal and written communication skills. Ability to work effectively under pressure and meet deadlines. ITIL v4 certification or experience with similar process methodologies. Ideally educated at college or university level in a relevant field. Familiarity with analytical tools for KPI tracking and with case tracking tools. 'Understanding of AutoStore technology and products (preferred) HSE Follow HSE standards at all times and stay up to date with revisions. We offer:  A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making. Work-Life Balance & Well-being : We offer 1 hour per week of paid exercise, prioritizing your mental and physical well-being. A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange. International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company Application deadline: March 15th, 2026.    Please note that we review applications continuously —if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.

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