Customer Complaint Specialist (F/M) job opportunity at Sartorius AG.

Home Jobs In Tunisia Tag: Job Customer Complaint Specialist (F/M) position at Sartorius AG


DatePosted 11 Days Ago bot
Sartorius AG Customer Complaint Specialist (F/M)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Mohamdia, Tunisia
loacation Mohamdia....Tunisia

We are looking for a Customer Complaint Specialist for the Quality Department at our Mohamdia plant. Part of a team of 4 investigators, this role plays a key contribution in ensuring a seamless and compliant customer complaint handling process. The position supports cross‑functional investigations, drives continuous improvement, and safeguards customer satisfaction through timely and accurate follow‑up. Grow with Us - Your Responsabilities Entry of customer complaints into the SAP database from initial receipt Editing, completing, and archiving customer complaint files Leading technical and documentary investigations related to customer complaints Facilitating cross‑functional meetings to present samples and identify root causes Driving coordination meetings with internal stakeholders to define and monitor CAPA plans Preparing and issuing customer complaint reports Managing communication with customers, supported by Customer Quality Managers, on all complaint‑related topics Potential participation in internal audits, customer audits, and notified body audits alongside responsible stakeholders, including presenting the customer complaint process What will convince us Master’s degree (Bac+5) Solid understanding of industrial environments and the healthcare sector Knowledge of ISO 9001 standards and Good Manufacturing Practices (GMP) considered an asset Familiarity with investigation best practices Understanding of audit best practices Strong command of MS Office tools (Word, Excel, PowerPoint) SAP software/module knowledge considered a plus Strong analytical mindset and ability to conduct structured investigations Effective cross‑functional collaboration and communication skills Ability to synthesize complex information and document findings clearly Organizational discipline and attention to detail Proactive approach to problem‑solving and continuous improvement Language Skills Excellent command of French (written and spoken) Excellent command of English (written and spoken) About Sartorius  Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.  We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.  www.sartorius.com/careers

Other Ai Matches

Intern Regional Brand Management APAC Applicants are expected to have a solid experience in handling Job related tasks
Field Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Servicetechniker im Außendienst Chromatographie (x|w|m) - Remote Applicants are expected to have a solid experience in handling Job related tasks
Ausbildungsplatz Fachinformatiker für Daten- und Prozessanalyse (x|w|m) Applicants are expected to have a solid experience in handling Job related tasks
Ausbildungsplatz Elektroniker für Geräte und Systeme (x|w|m) Applicants are expected to have a solid experience in handling Job related tasks
Schulpraktikum zum Kennenlernen des Berufs Fachinformatiker Applicants are expected to have a solid experience in handling Job related tasks
Product Manager, flow cytometry - Remote Applicants are expected to have a solid experience in handling flow cytometry - Remote related tasks
Field Application Specialist - Bioprocessing - Fluid Management Technology - Southeast Applicants are expected to have a solid experience in handling Job related tasks
Analytics and Reporting Business Partner (x|f|m) – On site Applicants are expected to have a solid experience in handling Job related tasks
Production Maintenance Professional Applicants are expected to have a solid experience in handling Job related tasks
Application Specialist FMT Japan Applicants are expected to have a solid experience in handling Job related tasks
Field Service Engineer - Remote - Chicago Area Applicants are expected to have a solid experience in handling Job related tasks
Field Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Service Engineer Applicants are expected to have a solid experience in handling Job related tasks
Intern Research Scientist - Onsite - Ann Arbor, MI Applicants are expected to have a solid experience in handling MI related tasks
Customer Complaint Specialist (F/M) Applicants are expected to have a solid experience in handling Job related tasks
Senior Automation Engineer (x|f|m) – Hybrid  Applicants are expected to have a solid experience in handling Job related tasks
Maschineneinrichter Spritzguss (x|w|m) – On-site Applicants are expected to have a solid experience in handling Job related tasks
Material Planner Applicants are expected to have a solid experience in handling Job related tasks
Sales Academia Life Sciences - Apprenticeship (F/M) Applicants are expected to have a solid experience in handling Job related tasks
Channel Manager - Remote - NY, NJ or PA Applicants are expected to have a solid experience in handling NJ or PA related tasks
Laboratory Facilities Technician - Onsite - Marlborough, MA Applicants are expected to have a solid experience in handling MA related tasks
Schulpraktikum zum Kennenlernen der Bereiche Werkzeugmechanik und Verfahrensmechanik für Kunststofftechnik Applicants are expected to have a solid experience in handling Job related tasks