ZRL Customer Service Specialist – Medical and Lab Liaison job opportunity at Zoetis.

Home Jobs In United States Of America Tag: Job ZRL Customer Service Specialist – Medical and Lab Liaison position at Zoetis


DatePosted 3 Days Ago bot
Zoetis ZRL Customer Service Specialist – Medical and Lab Liaison
Experience: 3-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeMaster's (M.A.)
loacation Louisville, United States Of America
loacation Louisville....United States Of America

Role Description Customer Service Specialist – Medical and Lab Liaison Onsite - Louisville, KY or Mukilteo, WA Summary: The Customer Service Specialist – Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support. The Liaison has advanced knowledge of laboratory diagnostics and acts as a key contact for our customers (veterinarians and veterinary staff). The role is responsible for providing comprehensive support for customer inquiries related to lab results, testing process or requirements.  Job Duties: Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action   Actively work and resolve lab/medical problem samples  Understand core lab activities to provide immediate responses to customers and colleagues  Offer in-depth knowledge, including medical and technical, on services and products to address complex inquiries from Customer Service  Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate  Act as a knowledge resource for Customer Service, directly assisting CSRs with questions about core lab activities  Work with various departments within the organization, such as technical support, Medical, Lab Operations, Customer Master Data, Billing, etc. to resolve customer issues.  Communicate effectively with customers and colleagues, keeping them informed of the progress and providing updates  Analyze customer issues to identify the underlying causes and prevent them from recurring including client education  Identify trends and patterns in customer feedback and provide valuable insights for improvement  Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements via QIT submissions  Document all interactions with customers and track the progress of efforts  Evaluate and improve the interaction between Customer Service and the lab to create a cohesive workflow  Review MediaLab processes and SOPs from different labs to create Knowledge Articles, enhancing Customer Service's understanding of lab processes  Complete additional duties as needed  Education/Experience: Minimum 3 years experience in veterinary medical setting required (experience in laboratory diagnostics a plus)   MLT, MT, RVT, LVT, CVT or CLS Preferred  Broad clinical knowledge and an understanding of medical diagnostic testing experience are required (veterinary diagnostic testing knowledge strongly preferred)  Preferred Qualifications:  Strong understanding of customer service principles and best practices.  2+ years’ experience in a customer-facing role  LIS (LabDAQ) experience a plus  Salesforce experience a plus  Technical Skills Required: Problem Solving: Troubleshooting complex problems and finding solutions  Stakeholder Collaboration: Ability to work with multiple stakeholders and resources to find the best outcome for the customer  Excellent written and verbal communication skills. Great on the phone! Clear and concise communicator  Proficient in computer software, including Microsoft Office Suite, and technology and ability to resolve complex software issues  Flexible and Adaptable: Comfort with unanticipated changes of direction or approach  Excellent organizational and time management skills  Ability to balance multiple priorities  Organized, timely follow-up on internal and external requests, works well with internal stakeholders   to meet commitments  Acts with a sense of urgency, high energy, and enthusiasm  Makes thoughtful and timely decisions that keep the organization moving forward  Physical Position Requirements: Ability to sit or stand for extended periods of time   Ability to bend, stoop or crouch   Ability to lift 30lbs   Ability to talk on the phone for extended periods of time  Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Other Ai Matches

Bio Packaging Technician 1st Shift Monday – Friday 6:00am – 2:30pm Applicants are expected to have a solid experience in handling Job related tasks
Marketing Communications (MarCom) Manager/Sr. Manager – Parasiticides and Vaccines Applicants are expected to have a solid experience in handling Job related tasks
Talent Partner, Enabling Functions & VMRD Applicants are expected to have a solid experience in handling Enabling Functions & VMRD related tasks
Quality Liaison Applicants are expected to have a solid experience in handling Job related tasks
Manager, Regulatory Compliance Applicants are expected to have a solid experience in handling Regulatory Compliance related tasks
Aseptic Technician I Applicants are expected to have a solid experience in handling Job related tasks
Site Leader – Kalamazoo Applicants are expected to have a solid experience in handling Job related tasks
Stockroom Worker Applicants are expected to have a solid experience in handling Job related tasks
Email Marketing Graphic Designer Applicants are expected to have a solid experience in handling Job related tasks
Packaging Specialist I (2nd shift) Applicants are expected to have a solid experience in handling Job related tasks
Quality Operations Technician Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, US Deal Execution - Commercial Operations Applicants are expected to have a solid experience in handling US Deal Execution - Commercial Operations related tasks
Packaging Specialist I (1st Shift) Applicants are expected to have a solid experience in handling Job related tasks
Packing Specialist II/III Applicants are expected to have a solid experience in handling Job related tasks
Formulation & Lyophilization Lead Scientist Applicants are expected to have a solid experience in handling Job related tasks
Supply Chain Intern Applicants are expected to have a solid experience in handling Job related tasks
Packaging Specialist I (2nd Shift) Applicants are expected to have a solid experience in handling Job related tasks
Quality Operations Intern – AI Assistant Development Applicants are expected to have a solid experience in handling Job related tasks
Lab Accessioner 1 Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician – Refrigeration/Mechanical 1st shift Applicants are expected to have a solid experience in handling Job related tasks
Aseptic Technician I Applicants are expected to have a solid experience in handling Job related tasks
Production Administrator – Pharmaceutical Manufacturing & Packaging Operations Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Strategic Portfolio Management (SPM) Platform Lead Applicants are expected to have a solid experience in handling Job related tasks