Software Implementation Project Manager job opportunity at IDEXX Laboratories, Inc..

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DatePosted 18 Days Ago bot
IDEXX Laboratories, Inc.  Software Implementation Project Manager
Experience: 4-years
Pattern: full-time
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loacation Westbrook, ME, United States Of America
loacation Westbrook, ME....United States Of America

Are you   a   detail   orientated   self-starter ,   passionate   about   customer experience and looking to move into the Project Management space? We have an exciting   opportunity   for a  Software Implementation Project Manager  to join our Enterprise Customer team!       We   have a preference for   this role to be hybrid in our Westbrook ME or Frisco TX   office, but   also open to fully remote for the right candidate.       The IDEXX Veterinary Software Customer Experience team is seeking our next   Software Implementation Project Manager, focused on our Enterprise customers .   In this role you will lead multi-site rollouts of our veterinary software for our top corporate and university accounts, primarily focusing on the   ezyVet   product suite . This is a   customer-facing role   where   you’ll   handle enterprise-level programs.   You’ll   manage multi-site software rollouts, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met. As the primary point of contact for enterprise groups and hospital managers,   you’ll   keep stakeholders informed about progress, risks, and expectations.   You’ll   work closely with customers and Enterprise groups to drive   a smooth   onboarding and deliver an exceptional customer experience.    In the Role of Project Manager - Enterprise Team:       Planning : Create detailed rollout plans and schedules using templated onboarding plans within   GuideCX , including milestone tracking, resource allocation, and adherence to scope.   Key responsibility:   Schedule implementation sessions, data collection, and trainer assignments.   Documenting:   Strong attention to detail while managing multiple projects simultaneously is critical in this role.   You’ll   be responsible for   creating,   maintaining , and completing project documentation to keep all stakeholders informed and ensure   accurate   revenue recognition for business governance. This includes recording activities,   identifying   obstacles, tracking costs, and reporting results. You will also   assist   internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable.   Organizing : Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience.   Communicating:   Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks.     Managing:   Managing resources, budgets, timeline, and project scope, and conducting periodic reviews to   identify   needed adjustments. Ramp into   managing up   35-45 active projects concurrently with a full portfolio that may include inactive or future projects of 80+ across several client groups.   Risk management:   Performing risk management by   identifying   potential issues early and developing effective mitigation strategies. You will find innovative solutions to support hospitals and enterprise groups throughout implementation.   Relationship building:   Fostering partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while   maintaining   productive relationships at all levels of the Enterprise.     Process Improvement:   You will work within Project Management and cross-functional teams to   identify   and develop process improvements for our business.   Training:   You will   assist   in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization.     Some travel   required - up to 25% for conferences, training events, and client engagements.       What You Need to Succeed:   2-4 years of Project Coordination or Management experience.   5+ years of customer service experience.   This is a customer-facing role.   Experience in SaaS   onboarding   delivery preferred.   Experience within the Veterinary industry preferred.   Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and   GuideCX   is beneficial (not   required ).   You will   possess   strong written and verbal communication skills as well as interpersonal skills.   You will have strong attention to detail.   Experience with communication delivery to the C-Suite preferred.   You will   possess   the ability to devise tracking systems and efficient reporting.   You will   possess   the ability to adapt to changing situations and navigate ambiguity.   You will have strong organizational skills with the ability to prioritize and follow up.   You will   possess   the ability to multitask.   You will have strong attention to detail.   You will have effective project administration skills and/or task management skills.   Project management skills.   You will be a self-starter.     What you can expect from us:   Salary of $69- 78 k     Opportunity for annual cash bonus       Health / Dental / Vision Benefits Day-One       5% matching 401k       Additional  benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more      Why IDEXX    We’re  proud of the work we  do, because  our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.   So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.      Let’s pursue what matters together.   IDEXX values a diverse workforce and workplace and strongly encourages women, people of  color , LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.   IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race,  color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.   LI-#AA1  

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