Assistant Manager - Technical Customer Support job opportunity at IDEXX Laboratories, Inc..

Home Jobs In United States Of America Tag: Job Assistant Manager - Technical Customer Support position at IDEXX Laboratories, Inc.


DateMore Than 30 Days Ago bot
IDEXX Laboratories, Inc. Assistant Manager - Technical Customer Support
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Nashville, TN, United States Of America
loacation Nashville, TN....United States Of America

We’re looking for an Assistant Manager of Customer Experience to help guide our team in delivering superior support to the clinics and MFR Reps we serve. In this role, you’ll help oversee daily operations and support our customer experience team, and step in to solve trickier customer challenges. This role will be based hybrid onsite in our Franklin, TN office What You’ll Do · Support the Customer Experience Manager in leading daily operations and team performance. · Provide backup to the team with incoming Support calls/chats/cases. · Jump in to resolve escalated customer questions with empathy, efficiency, and care. · Keep a close eye on service quality, looking for ways we can make the customer journey even smoother. · Gather and analyze customer feedback to spark ideas for improvement. · Step up to lead the team when the Customer Experience Manager is away. What We’re Looking For · 2+ years of experience in customer service or customer experience, with at least 1 year in a lead or supervisory role. · A natural problem solver who stays calm under pressure and thinks quickly on their feet. · A strong communicator who can connect with customers and teammates alike. · Someone who thrives in a fast-paced environment and enjoys helping others grow. Why IDEXX We’re   proud of the work we   do, because   our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.   So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.       Let’s pursue what matters together.   IDEXX values a diverse workforce and workplace and strongly encourages women, people of   color , LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.   IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race,   color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.  

Other Ai Matches

Professional Services Veterinarian San Diego CA Applicants are expected to have a solid experience in handling Job related tasks
Technical Lead Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer - Backend Applicants are expected to have a solid experience in handling Job related tasks
R&D PCR Assay Development Scientist Applicants are expected to have a solid experience in handling Job related tasks
Medical Laboratory Technician or Technologist (2nd Shift Generalist) Applicants are expected to have a solid experience in handling Job related tasks
Senior Full Stack Engineer Applicants are expected to have a solid experience in handling Job related tasks
Director, Security Operations & Resilience Applicants are expected to have a solid experience in handling Security Operations & Resilience related tasks
Radiologist Applicants are expected to have a solid experience in handling Job related tasks
Team Leader - Veterinary Software Trainer Applicants are expected to have a solid experience in handling Job related tasks
Regional Sales Leader North Carolina Region Applicants are expected to have a solid experience in handling Job related tasks
Veterinary Diagnostic Consultant Salerno & Calabria Applicants are expected to have a solid experience in handling Job related tasks
Data Onboarding Tech Applicants are expected to have a solid experience in handling Job related tasks
Veterinary Laboratory Technician Applicants are expected to have a solid experience in handling Job related tasks
Process Analyst, Global Business Services Applicants are expected to have a solid experience in handling Global Business Services related tasks
Director, Portfolio Strategy & Planning Applicants are expected to have a solid experience in handling Portfolio Strategy & Planning related tasks
Clinical Pathologist - South Africa Applicants are expected to have a solid experience in handling Job related tasks
Laboratory Customer Support Supervisor (m/f/d) Applicants are expected to have a solid experience in handling Job related tasks
Tiermedizinische/n Fachangestellte/n (TFA) oder Tierarzt/Tierärztin im Außendienst mit Wohnsitz zwischen Kassel und Erfurt (m/w/d). Applicants are expected to have a solid experience in handling Job related tasks
Responsable des Ventes LPD (Secteur Sud France) Applicants are expected to have a solid experience in handling Job related tasks
Werkstudent (m/w/d) Finance (20h) Applicants are expected to have a solid experience in handling Job related tasks
Veterinary Software Trainer Applicants are expected to have a solid experience in handling Job related tasks
Professional Services Veterinarian Detroit MI Applicants are expected to have a solid experience in handling Job related tasks
Senior AI Software Engineer Applicants are expected to have a solid experience in handling Job related tasks