Technical II, Global Service Desk (TCF) job opportunity at Concentrix.

Home Jobs In India Tag: Global Service Desk (TCF) Technical II, Global Service Desk (TCF) position at Concentrix


DatePosted Yesterday bot
Concentrix Technical II, Global Service Desk (TCF)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Global Service Desk (TCF)

Copy Link Report
degreeGeneral
loacation IND Gurugram SP Info City-Towers A & B, India
loacation IND Gurugram S..........India

Job Title: Technical II, Global Service Desk (TCF) Job Description The Critical Incident Manager is responsible for managing high-priority incidents that significantly impact CNX Business Operations, Customers, or IT services. This role ensures rapid response, effective coordination with technical teams from various platforms globally, timely communication, and swift resolution of critical incidents while minimizing business disruption and preventing recurrence. Manage Major Outages (P1 and P2 incidents) across globally and coordinate with various technical Support teams on a bridge to restore the services as soon as possible, in order to minimize the impact on the business. Receive, analyze, monitor, and resolve network problems in accordance with published Service Level Agreements. Driving the efficiency and effectiveness of the incident management process. Monitoring the effectiveness of incident management and making recommendations for improvement Hierarchical and Functional Escalations appropriately on time without hesitation Alert updates sent out on periodic basis to business and Leadership. Other related duties as assigned by CNX Management Team. Achieve KPIs set by management team. Good understanding of IT infrastructure and applications relating to BPO call center environments. Excellent verbal and written communication skills. Candidate should be a good team player with willingness to learn and drive to achieve. ITIL certification would be an added advantage. Active listening- Diligently pay attention to understand/interpret the issue correctly and maintain documentation on the progress made on Service Restoration Bridge. Assist in maintaining CNX Corporate LAN/WAN infrastructure uptime. Good understanding of routing protocols (RIP, OSPF, IGRP, EIGRP, BGP) Good understanding of networking protocols (TCP/IP/MPLS) Good understanding of Firewalls and packet capture tools. Assist in troubleshooting Corporate TCP/IP/MPLS Network, including Carrier Vendor Circuits. Maintain and troubleshoot LAN/WAN equipment to include, but not limited to, Routers, Switches, Hubs, CSU/DSUs, Firewalls, Modems, Controllers, Multiplexors, Data Probes. Should possess good knowledge of various OEM Devices including Cisco, Juniper, Palo-Alto and Fortinet. Location: IND Gurugram SP Info City-Towers A & B Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Inside Sales Representative (Spanish- speaking) – On-site - TE06 Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer – Python & LLM Systems Applicants are expected to have a solid experience in handling Job related tasks
Team Leader with German Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Advisor (German - speaking) On-site MA05 Applicants are expected to have a solid experience in handling Job related tasks
ASESOR DE ATENCION AL CLIENTE LLAMADAS TELEFÓNICAS Applicants are expected to have a solid experience in handling Job related tasks
Inbound Sales Representative (English-speaking) - Hybrid - HS03 Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service - English Applicants are expected to have a solid experience in handling Customer Service - English related tasks
Moderator de conținut (limba română) - Social Media - Relocare în Portugalia Applicants are expected to have a solid experience in handling Job related tasks
Consultor de Vendas - Internet Rural Applicants are expected to have a solid experience in handling Job related tasks
CDO Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Flemenkçe Müşteri Danışmanı Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Sales Development - Bilingual Applicants are expected to have a solid experience in handling Sales Development - Bilingual related tasks
Representative, Asset Management Applicants are expected to have a solid experience in handling Asset Management related tasks
Wellbeing Associate - Riyadh Applicants are expected to have a solid experience in handling Job related tasks
Sr. Quality Evaluator Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Sales Development Applicants are expected to have a solid experience in handling Sales Development related tasks
Quality Analyst Applicants are expected to have a solid experience in handling Job related tasks
Business Partner - Sr. Specialist, Renewal Sales Applicants are expected to have a solid experience in handling Renewal Sales related tasks
BP Alabang 2026 Applicants are expected to have a solid experience in handling Job related tasks
ESPECIALISTA DE ATENDIMENTO AO CLIENTE | REDE SOCIAL | BARUERI Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Customer Success Applicants are expected to have a solid experience in handling Customer Success related tasks
Customer Representative (Dutch-speaking) - Iconic Motorcycle Brand Applicants are expected to have a solid experience in handling Job related tasks