Sr. Technical Representative, Global Service Desk (TCF) job opportunity at Concentrix.

Home Jobs In India Tag: Global Service Desk (TCF) Sr. Technical Representative, Global Service Desk (TCF) position at Concentrix


DatePosted Yesterday bot
Concentrix Sr. Technical Representative, Global Service Desk (TCF)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Global Service Desk (TCF)

Copy Link Report
degreeDiploma
loacation IND Gurugram SP Info City-Towers A & B, India
loacation IND Gurugram S..........India

Job Title: Sr. Technical Representative, Global Service Desk (TCF) Job Description The FTE for Global Service Desk is responsible for simple to moderate internal user requests related technical assistance over the phone or email, as the first point of contact. This position assists staff with technical support of desktop computers, applications, and related technology. The position’s responsibilities require independent analyses, communication and problem-solving. The Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Essential Functions/Core Responsibilities To assist all our users with any logged IT related incident when called upon. To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.  To accurately record, timely update and document tickets with relevant and detailed information. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications. Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.   Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies. Consistently support and demonstrate the company mission and values.  Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks. Execute resolutions to problems and follow standard practices. Combine technical expertise with customer service to work towards a resolution. Work closely with the rest of the support team members to resolve issues quickly and efficiently. Maintain a high level of customer satisfaction and quality support to end-user. Candidate Profile (Skills, Required Experience) Years Experience: 1 - 3 Years of Experience  Education: Bachelor's Degree Preferred  Certifications: Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise   Location: IND Gurugram SP Info City-Towers A & B Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

MODERADOR DE CONTEÚDO | PLATAFORMA DE JOGOS | INGLÊS AVANÇADO | BARRA FUNDA Applicants are expected to have a solid experience in handling Job related tasks
Team Leader (English - speaking) - On-site - Fashion Industry MX0 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Iloilo XTRA 2026 Applicants are expected to have a solid experience in handling Job related tasks
Training and Quality Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Partner Success - Bilingual Applicants are expected to have a solid experience in handling Partner Success - Bilingual related tasks
RAF_German_Lisbon Applicants are expected to have a solid experience in handling Job related tasks
Supporto Ufficio Gare - BPO Applicants are expected to have a solid experience in handling Job related tasks
Renewal Specialist (Dutch-Speaking) - Hybrid - Cloud Solutions -MV02 Applicants are expected to have a solid experience in handling Job related tasks
Makati iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Workforce Management VPEG 2026 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Spark Place Cubao 2026 Applicants are expected to have a solid experience in handling Job related tasks
2025 GVPKP Internal SNL Assessments Applicants are expected to have a solid experience in handling Job related tasks
Swedish Game Changer - Customer Service Applicants are expected to have a solid experience in handling Job related tasks
Account Manager (French - speaking) - Hybrid EI01 Applicants are expected to have a solid experience in handling Job related tasks
Talent Connect - One Makati 2026 Applicants are expected to have a solid experience in handling Job related tasks
Talent Connect - Specialist, Renewal Sales Applicants are expected to have a solid experience in handling Renewal Sales related tasks
Flemenkçe Müşteri Danışmanı Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative (German-speaking) - On-site - High Tech Industry HE04 Applicants are expected to have a solid experience in handling Job related tasks
Supervisor, WFM Automation Applicants are expected to have a solid experience in handling WFM Automation related tasks
Customer Representative (German-speaking) - Online Market - Remote Applicants are expected to have a solid experience in handling Job related tasks
Insurance Agent (Licensed Personal Lines, P&C) - Remote Applicants are expected to have a solid experience in handling P&C) - Remote related tasks
2026 Assessments Only GVPTP Applicants are expected to have a solid experience in handling Job related tasks
Change & Productivity Manager Applicants are expected to have a solid experience in handling Job related tasks