Customer Service Advisor - Spanish 2026 job opportunity at Concentrix.

Home Jobs In Philippines Tag: Job Customer Service Advisor - Spanish 2026 position at Concentrix


DatePosted Today bot
Concentrix Customer Service Advisor - Spanish 2026
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation PHL Quezon City, Philippines
loacation PHL Quezon Cit..........Philippines

Job Title: Customer Service Advisor - Spanish 2026 Job Description The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times. Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer Verifies all contact information Creates cases within supplied Customer Relationship Management (CRM) system Documents problem definition Documents and logs all contacts and actions into CRM as specified in guidelines Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc. Provides help and clear direction to consumers on follow-up actions to be taken for resolution Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate Provides customers with follow-up action to be taken and documents in CRM Remains knowledgeable of performance requirements, brands/product and process documentation Maintains awareness of and compliance with all Concentrix personnel policies Achieves specified performance goals and knowledge of all tools used in the process Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc. #LI-DNI Location: PHL Quezon City - Tera Tower 1st Floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

100% Homeoffice – Telefonischer Kundenberater (m/w/d) - DEUTSCH Applicants are expected to have a solid experience in handling Job related tasks
Customer Service - English Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – English Applicants are expected to have a solid experience in handling Customer Service – English related tasks
RAF_French_Porto Applicants are expected to have a solid experience in handling Job related tasks
Insurance Agent (Licensed Personal Lines, P&C) - Remote Applicants are expected to have a solid experience in handling P&C) - Remote related tasks
B2B - German - Renewals Specialist Applicants are expected to have a solid experience in handling Job related tasks
RAF_Dutch_Porto Applicants are expected to have a solid experience in handling Job related tasks
BP Makati 2025 Applicants are expected to have a solid experience in handling Job related tasks
Conseiller client (F/H) - Toamasina - Français Applicants are expected to have a solid experience in handling Job related tasks
Director Global Privacy Operations Applicants are expected to have a solid experience in handling Job related tasks
UPA iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
2025 Training and Quality GVPKP Applicants are expected to have a solid experience in handling Job related tasks
BP ANE 2025 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service / Sales Rep (Tax Coordinator) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Partner Connection Manager - B2B - FR ( Attaching CV is Mandatory ) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Sr Quality Evaluator Collections Applicants are expected to have a solid experience in handling Job related tasks
Recruiter - Dutch-speaking Applicants are expected to have a solid experience in handling Job related tasks
Nuvali Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Talent Connect - Cebu IT Park 2026 Applicants are expected to have a solid experience in handling Job related tasks
Cyberwest Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – English Applicants are expected to have a solid experience in handling Customer Service – English related tasks