Program Manager (English-speaking) - On-site PO01 job opportunity at Concentrix.

Home Jobs In Spain Tag: Job Program Manager (English-speaking) - On-site PO01 position at Concentrix


DatePosted 3 Days Ago bot
Concentrix Program Manager (English-speaking) - On-site PO01
Experience: 7-years
Pattern: full-time
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loacation ESP Barcelona - C/ de la Selva de Mar, 129, Spain
loacation ESP Barcelona ..........Spain

Job Title: Program Manager (English-speaking) - On-site PO01 Job Description Experience the power of a game-changing career   Are you looking for   what’s   next?   We’re   a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   If   you’re   looking to grow and be inspired, as a Program Manager in Barcelona, you will be part of our team of   game-changers   who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.   What you will do in this role   - Lead and manage a team of Team Leaders, ensuring operational performance, employee engagement, and the consistent application of company policies and standards.   - Monitor and analyze service level agreements (SLAs), operational metrics, and client scorecards, implementing improvement plans when needed.   - Drive revenue and financial performance through forecasting, budgeting, and monitoring billable and non-billable activities.   - Build and   maintain   strong relationships with client partners,   participate   in business reviews, and ensure delivery aligns with client expectations.   - Collaborate with cross-functional teams including Training, HR, Quality, WFM, and Talent Acquisition to   identify   opportunities for operational improvements and implement action plans.   - Conduct regular performance reviews and coaching sessions with direct reports, support team development, and foster a positive and productive work environment.     Your qualifications   - 7+ years of professional experience, including at least 2 years in a management or leadership role; call center or BPO experience preferred.   - Strong leadership and coaching skills, with experience managing managers or team leaders and developing high-performing teams.   - Proven ability to analyze operational performance and improve processes to meet business and client goals.   - Excellent communication and stakeholder management skills, with the ability to present information clearly to internal teams and clients.   - Strong organizational and project management skills, with the ability to prioritize tasks in a fast-paced environment.   - Ability to work under pressure, solve problems effectively, and   maintain   a professional approach, with flexibility to adapt to business needs.     What’s   in it for you   - Full-time 39 hours/week – permanent contract  Monday to Friday from 9:00 to 18:00 - Salary base of 30.000 EUR gross/year + up to 4.000 EUR gross/year + Medical Insurance + Restaurant Card -   Great location   in Barcelona   - Bring-a-friend (referral) bonus opportunities   - Full paid training on the company and the project   you'll   be working on   - Career development programs and specialized courses   Experience the best version of you!   If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+   game-changers   around the globe call Concentrix their “employer of choice.”     Concentrix is an equal opportunity employer   We're   proudly   united as one   team, one company, globally.   We're   committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.     R1710053  Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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