Technical I, IT Operations job opportunity at Concentrix.

Home Jobs In Latvia Tag: IT Operations Technical I, IT Operations position at Concentrix


DatePosted 5 Days Ago bot
Concentrix Technical I, IT Operations
Experience: 1-years
Pattern: full-time
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IT Operations

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degreeDiploma
loacation LVA Riga - Raina Bulvaris 11, Latvia
loacation LVA Riga - Rai..........Latvia

Job Title: Technical I, IT Operations Job Description We're a leader in global technology and services, transforming how the world's best brands operate. With our cutting-edge tech solutions and unique insights, we're paving the way for a simpler, more efficient business world. In our Information Technology and Global Security team, you'll innovate and secure next-generation tech solutions alongside the best in the field. Be part of the team shaping the future of Integrated Services. Our global game-changers ensure every interaction is exceptional, earning us top workplace awards consistently. We welcome diverse talents eager to learn and excel. Step into a career of endless possibilities with us. Mēs esam līderi globālajās tehnoloģijās un pakalpojumos, kas pārveido pasaules labāko zīmolu darbību. Ar mūsu modernākajiem tehnoloģiju risinājumiem, mēs veidojam ceļu vienkāršākai un efektīvākai biznesa pasaulei. Mūsu Informācijas tehnoloģiju un globālās drošības komandā Jūs ievīsiesiet un nodrošināsiet nākamās paaudzes tehnoloģiju risinājumus kopā ar labākajiem nozarē. Esiet daļa no komandas, kas veido integrēto pakalpojumu nākotni. Mūsu globālie revolucionārie speciālisti nodrošina, ka katra mijiedarbība ir izcila, pastāvīgi nopelnot mums augstākās darba vietas balvas. Mēs atzinīgi vērtējam dažādus talantus, kuri vēlas mācīties un gūt panākumus. Sāciet karjeru ar bezgalīgām iespējām kopā ar mums. Start date : ASAP Location : Work from Office, Raiņa bulvāris 11, Riga, LV-1050, Latvia Working hours : Monday – Friday, 09:00 – 17:30 Salary : range may vary depending on skills and experience between 1300-1500 EUR/gross month   As our colleague, you  will provide end-user support for desktops, networks, telephony, and applications. You will be responsible for maintaining, troubleshooting, and repairing systems. Serve as an escalation point to resolve tickets/incidents per SLAs. Key Responsibilities: Manage and troubleshoot desktop, network, server, and voice infrastructure. Support local servers and network devices with remote team assistance. Expertise in hardware/software troubleshooting for Windows 11, MS Office, and various IT peripherals. Handle IT support operations and service delivery, including shift management. Ensure compliance with COPC, ISO 27001, and 100% contract compliance. Participate in BCP testing, change request raising, and encryption software installation. Work primarily during standard business hours with occasional out-of-hours work as needed. Complete all assigned, mandatory training within the timeframe provided Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct report   Qualifications: 1+ years in desktop/laptop support in a Windows PC/LAN environment. Bachelor’s degree/diploma in Computer Science; MCSE preferred. have excellent communication, attention to detail, and problem-solving skills. Proficiency in ITIL framework and ticket resolution using Remedy. Flexibility for overtime work as needed. Fluency in Latvian and English are required. Company offers: Paid personal phone bill Modern workplace & supportive colleagues Health and accident insurance  Extra payment for any overtime hours Team activities ____________________________________________________________________________________________________________________________ Uzsākšanas datums: pēc kandidāta pieejamības Darba vieta:  Raiņa bulvāris 11, Rīga, LV-1050 Darba laiks:  pirmdiena–piektdiena, 09:00–17:30 Atalgojums:  No 1300 līdz 1500 EUR bruto (atkarībā no pieredzes, prasmēm un zināšanām) Kā IT speciālists Tu nodrošināsi galalietotāju atbalstu stacionārajiem un portatīvajiem datoriem, tīkliem, telefonijai un lietojumprogrammām, būsi arī atbildīgs par sistēmu uzturēšanu, problēmu novēršanu un labošanas darbiem. IT speciālists ir galvenā kontaktpersona incidentu risināšanā un problēmu eskalācijā. Galvenie pienākumi: Sniegt tehnisko atbalstu, konsultācijas un problēmu risināšanu (klātienē un attālināti) Nodrošināt vietējo serveru un tīkla ierīču atbalstu sadarbībā ar attālināto komandu Veikt aparatūras un programmatūras problēmu novēršanu Windows 11, MS Office un dažādās IT ierīcēs Veikt datortehnikas uzstādīšanu un apkopi, operētājsistēmu un programmatūras instalēšanu un konfigurēšanu Piedalīties BCP testēšanā, izmaiņu pieprasījumu sagatavošanā un šifrēšanas programmatūras instalācijā Nodrošināt atbilstību COPC , ISO 27001  un līgumsaistību prasībām Nepieciešamības gadījumā, veikt darbu ārpus ierastā darba laika Pabeigt visas obligātās apmācības noteiktajos termiņos. Vadīt vai arī piedalīties individuālājās (1:1) sanāksmēs, gan ar savu vadītāju, gan ar komandu. Prasības : 1+ gada pieredze stacionāro un portatīvo datoru atbalstā Windows PC/LAN vidē Bakalaura grāds datorszinātnēs (MCSE sertifikāts būs priekšrocība) Izcilas komunikācijas prasmes un spēja efektīvi sadarboties komandā Zināšanas par ITIL ietvaru un IT pieteikumu risināšanu, izmantojot Remedy sistēmu Elastība strādāt virsstundas, ja nepieciešams Obligātas latviešu valodas zināšanas un ļoti labas angļu valodas prasmes Pabeigt visas obligātās apmācības noteiktajos termiņos. Vadīt vai arī piedalīties individuālājās (1:1) sanāksmēs, gan ar savu vadītāju, gan ar komandu. Uzņēmums piedāvā: Apmaksātus telefona sakarus personīgajām vajadzībām Veselības un nelaimes gadījumu apdrošināšanu Modernu darba vietu & foršus kolēģus Papildus piemaksas par virsstundām Komandas aktivitātes Location: LVA Riga - Raina Bulvaris 11 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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