Quality Analyst with Polish job opportunity at Concentrix.

Home Jobs In Poland Tag: Job Quality Analyst with Polish position at Concentrix


DatePosted 6 Days Ago bot
Concentrix Quality Analyst with Polish
Experience: 1-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13, Poland
loacation POL Katowice -..........Poland

Job Title: Quality Analyst with Polish Job Description The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. Core Responsibilities Monitor, evaluate and / or audit a sampling of phone calls and other contact methods including chat and email. Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders. Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices. Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies. Participate in quality task forces with Business stakeholders. Complete phone time to keep current on programs (if applicable). Contribute to maintaining forms and legends documents. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive balanced scorecards and count profitability goals. Candidate Profile + 1 year of experience in a similar position preferably in call center or BPO industry. Fluent in Polish (C1/C2) and English (B2). Detail-oriented. Ability to multi-task and meet timelines on deliverables. Proficient in Microsoft Office. Effective communication skills, both written and verbal. Ability to work from our office in Katowice. What We Offer Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English (Required), Polish Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

PWD Hiring - Baguio 2025 Applicants are expected to have a solid experience in handling Job related tasks
Change & Productivity Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Specialist, Renewal Sales (South Korea) Applicants are expected to have a solid experience in handling Renewal Sales (South Korea) related tasks
Portuguese-speaking Customer Service Advisor Applicants are expected to have a solid experience in handling Job related tasks
Junior O2C Specialist (Dutch-speaking) – Med Equipment Project Applicants are expected to have a solid experience in handling Job related tasks
Hebrew Game Changer - Sales Advisor Applicants are expected to have a solid experience in handling Job related tasks
Ilo-Ilo iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Conserje Applicants are expected to have a solid experience in handling Job related tasks
Representative, Operations (Associate, GBO Deposits) Applicants are expected to have a solid experience in handling Operations (Associate, GBO Deposits) related tasks
Superviseur télévente (F/H) expérimenté en assurances - Rabat - Français Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative (Bilingual: Arabic / English) - Irbid Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Sales Development - Bilingual Applicants are expected to have a solid experience in handling Sales Development - Bilingual related tasks
Inside Sales Account Manager Lead Applicants are expected to have a solid experience in handling Job related tasks
Cyberwest iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative- Automotive (On-Site) Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative - German Speaker - On-site TT02 Applicants are expected to have a solid experience in handling Job related tasks
Microsoft O365 & SCIM Team leader Applicants are expected to have a solid experience in handling Job related tasks
Team Leader - Operations (Vietnamese) Applicants are expected to have a solid experience in handling Job related tasks
BP CDO 2025 Applicants are expected to have a solid experience in handling Job related tasks
BP Cebu IT Park 2025 Applicants are expected to have a solid experience in handling Job related tasks
Bacolod iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – Mandarin Applicants are expected to have a solid experience in handling Customer Service – Mandarin related tasks
Sales Manager Applicants are expected to have a solid experience in handling Job related tasks