Team Leader (English - speaking) - On-site - Fashion Industry MX0 job opportunity at Concentrix.

Home Jobs In Spain Tag: Job Team Leader (English - speaking) - On-site - Fashion Industry MX0 position at Concentrix


DatePosted 7 Days Ago bot
Concentrix Team Leader (English - speaking) - On-site - Fashion Industry MX0
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Pattern: full-time
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degreeAssociate
loacation ESP Barcelona - C/ de la Selva de Mar, 129, Spain
loacation ESP Barcelona ..........Spain

Job Title: Team Leader (English - speaking) - On-site - Fashion Industry MX0 Job Description Experience the power of a game - changing career   Are you looking for   what’s   next?   We’re   a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   If   you’re   looking to grow and be inspired, as a   Team Leader in Barcelona,   you will be part of our team of   game-changers   who are powering the brands of the future in fashion.   Career growth and personal development   We’ll   give you all the training,   cutting-edge   technologies, and the continuing support   you’ll   need to succeed. At Concentrix,   there’s   a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!   That’s   why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career   you’ve   always envisioned.   What you will do in this role   As a   Team   Leader  you   will:   -   Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring   in accordance with   organization policy and applicable legal requirements   -   Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are   achieved  at   a minimum weekly   -   Identify   performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment   -   Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations   -   Communicate expectations to employees and provide   timely   updates   -   Provide subject matter   expertise   in handling escalated customer calls as needed   -   Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities   -   Stay current on internal work processes,   policies   and procedures. Attend required manager development training   -   Promote the Concentrix values through both   behaviour   and attitude, including being an advocate for team members       Your qualifications    We embrace our   game-changers   with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are .       Concentrix is a great match if you:   - Associate's degree in related field with two to four years of relevant experience preferred   - Highly motivated individual with skills to develop and coach team members to achieve performance expectations   - Work well under pressure and follow through on items to completion   - Strong communication   skills, both written and verbal   - Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable   - Ability to mentor, coach and provide direction to a team of employees   - Willingness to work a flexible schedule   If you feel you   don’t   check every box, we encourage you to apply anyway.   We'll   do our best to match you with the right job, whether   it’s   this or another role.     What’s   in it for you   In this role, we offer benefits that help you support your unique lifestyle:   - Full-time   39 hours /week permanent contract: Monday to Friday from 15:00 to 00:00 - Salary 23.000 euros gross/year + up to 6.000 euros gross/year in bonus   -   Good location   in Barcelona - Bring-a-friend (referral) bonus opportunities   - Full paid training on the company and the project   you'll   be working on   - Career development programs, specialized courses,     Experience the best version of you!   At Concentrix, we invest in our   game-changers   because we know that when our people thrive, our clients and their customers thrive.   If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+   game-changers   around the globe call Concentrix their “employer of choice.”     Concentrix is an equal opportunity employer   We're   proudly   united as one   team, one company, globally.   We're   committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.   R1707141  Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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