Supervisor, WFM Automation job opportunity at Concentrix.

Home Jobs In India Tag: WFM Automation Supervisor, WFM Automation position at Concentrix


DatePosted 7 Days Ago bot
Concentrix Supervisor, WFM Automation
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

WFM Automation

Copy Link Report
degreeOND
loacation IND Bangalore - 5th Floor Block G4 Aspen Building, India
loacation IND Bangalore ..........India

Job Title: Supervisor, WFM Automation Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.   Role and Key Responsibilities:   Collect, analyze and report historical center performance statistics Collect, analyze and report historical agent performance statistics Responsible for maximizing efficiency and occupancy while meeting service objectives Oversee analysis and reporting of employee performance including schedule adherence Recognize and recommend operational and support improvements Perform other duties and assignments as directed Work with Senior Management team on initiatives to support new business growth and overall operations Assist with special projects and other duties as assigned Establishes performance objectives for direct reports. Coach and develop a high performance team through organizational leadership. Demonstrate sound judgment and fairness when administering policies and procedures. Developing and Debugging Code: Writing and testing VBA code to automate tasks in applications like Excel, Access, or other Microsoft Office products. Analyzing Requirements: Understanding business needs and translating them into technical specifications for   automation . Optimizing Processes: Improving existing code and processes for efficiency and performance. Documentation: Creating detailed documentation of the code and the   automation   processes for future reference and maintenance. Collaboration: Working with other teams or stakeholders to ensure that   automation   solutions meet business objectives. Troubleshooting: Identifying and fixing any issues or bugs that arise in the   automation   process. Training and Support: Providing training or support to end-users to ensure they can effectively use the automated solutions. Connect multiple data sources (SQL, Excel, Data tables) Develop, design and maintain Power BI dashboards and reports   Key skills & knowledge:   Experience managing Workforce Operations in a Customer Care and/or BPO operation, with client and senior management interaction. Excellent knowledge of Workforce Management applications, technologies and key performance indicators. Expert knowledge and understanding of workforce planning programs and principles. The ability to work with management teams to ensure clear goals regarding service level agreements. Proven ability to manage people, processes, and technology. Strategic thinker and tactical implementer. Knowledge of Contact Centre methodologies and operational principles Knowledge of  Avaya Advanced knowledge of MS products, particularly Excel Excellent communication skills Analytical – Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Contact Centre Workforce Management experience Ability to simplify complex operations into repeatable processes Comfortable in a fast-paced environment Ability to make decision in time sensitive ambiguous situations Proficiency in VBA Programming: Strong ability to write, debug, and optimize VBA code, particularly within Microsoft Office applications like Excel and Access. Understanding of Business Processes: Ability to analyze and understand business processes to effectively automate them using VBA. Problem-Solving Skills: Strong analytical skills to troubleshoot and solve complex problems in the   automation   processes. Attention to Detail: Meticulousness in coding and testing to ensure accuracy and efficiency of automated tasks. Communication Skills: Ability to communicate technical concepts to non-technical stakeholders and collaborate effectively with team members. Documentation Skills: Ability to document procedures, code, and solutions clearly and concisely for maintenance and training purposes. Project Management: Basic understanding of project management principles to manage   automation   projects from conception to implementation. Experience with Microsoft Office Suite: Proficiency in using Microsoft Office applications, particularly Excel, Access, and Outlook. Experience in building interactive meaningful Power BI dashboards and reports for leadership reviews.   Education – Graduate   Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Bangalore - 5th Floor Block G4 Aspen Building Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

MARVEL Trainer SCIM Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service - Japanese Applicants are expected to have a solid experience in handling Customer Service - Japanese related tasks
Customer Service Advisor - Phenom - Work Anywhere 2023 Applicants are expected to have a solid experience in handling Job related tasks
Associate, Customer Acquisition (Hong Kong) Applicants are expected to have a solid experience in handling Customer Acquisition (Hong Kong) related tasks
2025 Training and Quality GVPTP Applicants are expected to have a solid experience in handling Job related tasks
El Salvador Tech Support ES Applicants are expected to have a solid experience in handling Job related tasks
WAH iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Solution Specialist (Dutch-speaking) - Hybrid - Cloud Solutions MV02 Applicants are expected to have a solid experience in handling Job related tasks
2025 Training and Quality GVPAD – Training Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Customer Support (German-speaking) - Social Media Applicants are expected to have a solid experience in handling Job related tasks
Sr. Consultant, Client Success Business Consulting Applicants are expected to have a solid experience in handling Client Success Business Consulting related tasks
Spanish Game Changer - Customer Service Applicants are expected to have a solid experience in handling Job related tasks
Alabang iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Technical Game changer - English Speakers Applicants are expected to have a solid experience in handling Job related tasks
Auxiliar de prevención de pérdidas - Mérida Applicants are expected to have a solid experience in handling Job related tasks
Sr Backend Developer - Node js/Typescript Expert - Bilingual Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Davao XTRA 2026 Applicants are expected to have a solid experience in handling Job related tasks
PWD Hiring - Baguio 2025 Applicants are expected to have a solid experience in handling Job related tasks
Representative, Facilities Applicants are expected to have a solid experience in handling Facilities related tasks
Manager I Quality Applicants are expected to have a solid experience in handling Job related tasks
Recruiter II Applicants are expected to have a solid experience in handling Job related tasks
Superviseur (F/H) Service Client - Français - Anglais - Marrakech Applicants are expected to have a solid experience in handling Job related tasks