Training & Quality Manager - Irbid job opportunity at Concentrix.

Home Jobs In Jordan Tag: Job Training & Quality Manager - Irbid position at Concentrix


DatePosted 7 Days Ago bot
Concentrix Training & Quality Manager - Irbid
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation JOR Irbid - Irbid Development Zone, Irbid, Jordan Smart Building #5, Jordan
loacation JOR Irbid - Ir..........Jordan

Job Title: Training & Quality Manager - Irbid Job Description Job Description Team Management Lead a team of up to 5 members Supervise and monitor the performance of team members weekly and monthly to make sure all related quality KPI’s are achieved. Monitor and enforce schedule adherence to ensure quality shift coverage. Share the best practices for the daily work based on the experience. Evaluate and document the monthly performance for each QTL. Project Management: Develop a comprehensive quality management plan that outlines the quality objectives, standards, and processes for the outsourcing project. Collaborate with stakeholders to understand their quality expectations and incorporate them into the planning process. Follow-up on the alignment processes with the training department to align our goals. Collaborate with cross-functional teams to address complex quality challenges. Implement industry best practices and stay updated on emerging trends in quality management. Documentation Maintain accurate records of quality-related activities, including audits, Database, testing results, people record, and LOBs records. Reporting and Analysis Prepare a high level of analysis for the performance by looking on the data and trends to proactively address issues and drive continuous improvement. Share and discuss the prepared RCAs with the stakeholders and discuss the outcome in the weekly meetings. Develop corrective and preventive action plans with the team. Generate regular quality reports for management and stakeholders, highlighting quality indicators and areas of concern. Communication Via Business Channels Assuring a decent response time on business channels. Handle the daily client’s requests. Regular Meetings Attend and prepare for the weekly/monthly business review meetings. Prepare the documentation and presentation for any special events. Candidate Profile A minimum of 2-5 years of relevant experience in Quality and Training field (Customer Service/ Content Moderation) C1 English language - Excellent Verbal and written communication skills. Excellent Problem-solving skills. Ability to work in a high-stress environment with shifting priorities. - Ability to multi-task, while maintaining accuracy. - Very Good knowledge in Project management concepts. Excellent MS office skills with a minimum of intermediate MS Excel. Location: JOR Irbid - Irbid Development Zone, Irbid, Jordan Smart Building #5 Language Requirements: Time Type: Full time2026-01-29 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Senior Teamleider (locatie keuze vestiging Highway of Jaggernath Lachmonstraat) Applicants are expected to have a solid experience in handling Job related tasks
Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Applicants are expected to have a solid experience in handling Job related tasks
2026 Delivery Operations GVPKP Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
B2B Sr. Partner Success Specialist - French Applicants are expected to have a solid experience in handling Job related tasks
2026 XTRA CHANNEL SNL Applicants are expected to have a solid experience in handling Job related tasks
Conseiller clientèle (F/H) - Antananarivo - Allemand Applicants are expected to have a solid experience in handling Job related tasks
Portuguese Game Changer - Technical Advisor / Engineer Applicants are expected to have a solid experience in handling Job related tasks
RAF_Nordics_Porto Applicants are expected to have a solid experience in handling Job related tasks
ESPECIALISTA EM ATENDIMENTO AO CLIENTE | APLICATIVO DE TRANSPORTE | BARUERI Applicants are expected to have a solid experience in handling Job related tasks
BP UPA 2025 Applicants are expected to have a solid experience in handling Job related tasks
Renewal Specialist - Dutch Speaker Applicants are expected to have a solid experience in handling Job related tasks
Key Account Manager (w/m/d) - E-Commerce (DACH) Applicants are expected to have a solid experience in handling Job related tasks
Lead GCP Engineer: AI Platforms & Development Applicants are expected to have a solid experience in handling Job related tasks
Sr. Manager, Global Analytic (TCF) Applicants are expected to have a solid experience in handling Global Analytic (TCF) related tasks
German Game Changer - Customer Service Applicants are expected to have a solid experience in handling Job related tasks
CYBERWEST ARP TALKPUSH 2026 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Digital Intake - MOA 2026 Applicants are expected to have a solid experience in handling Job related tasks
Specialist, FICC Bond Settlements Applicants are expected to have a solid experience in handling FICC Bond Settlements related tasks
Cloud Solution Architect – Widows365/EndPoint Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative (Travel Enthusiast) - On-Site Applicants are expected to have a solid experience in handling Job related tasks
Nordic Speaking Customer Service Roles - Spain (Flyer) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - One Makati Events 2026 Applicants are expected to have a solid experience in handling Job related tasks