Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01 job opportunity at Concentrix.

Home Jobs In Spain Tag: Job Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01 position at Concentrix


DatePosted 11 Days Ago bot
Concentrix Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01
Experience: 1-years
Pattern: full-time
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degreeAssociate
loacation ESP Barcelona - C/ de la Selva de Mar, 129, Spain
loacation ESP Barcelona ..........Spain

Job Title: Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01 Job Description Experience the power of a game-changing career        Are you looking for   what’s   next?   We’re   a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.        If   you’re   looking to grow and be inspired, as a   Customer Service Representative in Barcelona (On-site),   you will be part of our team of   game-changers   who are powering the brands of the future in   electric cars .         Career growth and personal development        This is   a great opportunity   to experience the power of   what’s   next and develop “friends for life” at the same time.   We’ll   give you all the training,   cutting-edge   technologies, and the continuing support   you’ll   need to succeed.        What you will do in this role        In everything we do, we believe in doing right by and for people – our clients,   their   customers, our people, our community, and our planet.        As a   Customer Service Representative   on our team, you will:        - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands   - Log call details onto call management systems and provide response and resolution within SLA   - Maintain service and product knowledge and expertise associated with applications specific to individual customers   - Ensure contractual SLA is maintained   - Provide cover for other Agents in their absence, either within the same team or across teams   -   U nderstand and comply with administrative duties including holiday, sickness and overtime   -   W ork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction     Your qualifications        We embrace our   game-changers   with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.        Concentrix is a great match if you:        - Are   proficient   or   bilingual   in  French and are fluent in English   - Have 1 year working experience in Customer Service   - Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration   - Have good disposition to work in a customer service environment   - Can take ownership and progress calls to resolution or to escalate call to resolution   -   Experience in the automotive industry   - Have working experience with electric vehicles or possess your own     Don’t   meet every requirement? No worries.   We’re   dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you   don’t   check every box, we still encourage you to apply.   We’ll   do our best to match you with the right job, whether   it’s   this one or another role.        What’s   in it for you        We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.   That’s   why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.        In this role, we offer benefits that help support your unique lifestyle:        -   Full-time 39   hours/week   permanent   contract:   Monday to Friday   rotative   08:00 to 18:00   - Salary   20.000 euros gross/year   + up to   2000 euros   gross/year in bonus   - Central location in   Barcelona   - Bring-a-friend (referral) bonus opportunities   - Full paid training on the company and the project you'll be working on   - Career development programs   and   specialized courses     Experience the best version of you!        At   Concentrix , we invest in our   game-changers   because we know that when our people thrive, our clients and their customers thrive.        If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+   game-changers   around the globe call Concentrix their “employer of choice.”        Concentrix is an equal opportunity employer        We're   proudly   united as one   team, one company, globally.   We're   committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706938 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, French (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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