Junior Business Information Security Officer (BISO, BPO Experience Preferred) job opportunity at Concentrix.

Home Jobs In Mexico Tag: BPO Experience Preferred) Junior Business Information Security Officer (BISO, BPO Experience Preferred) position at Concentrix


DatePosted 10 Days Ago bot
Concentrix Junior Business Information Security Officer (BISO, BPO Experience Preferred)
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

BPO Experience Preferred)

Copy Link Report
degreeOND
loacation MEX Mexico City Downtown Insurgentes, Mexico
loacation MEX Mexico Cit..........Mexico

Job Title: Junior Business Information Security Officer (BISO, BPO Experience Preferred) Job Description The Country Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results. Concentrix Corporation is seeking a Country Business Information Security Officer to join the Global Security team reporting to the CNX GEO Business Information Security Officer – Insider Risk and Compliance team. Qualifications: 3 to 5 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations. Experience in the BPO industry working in quality, security compliance or delivery. Bachelor's degree preferred in Security or Information Technology. Deep understanding of BPO Business Operation and CRM services delivery processes. Ability to identify performance and opportunity gaps. Process driven and an eye for detail Demonstrable experience of driving operational implementation of risk reduction initiatives, across business units, using influencing and security skills Solid background of key network and technical security controls BISO Responsibilities: Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports. Drive the highest Integrity and Ethical standards across the staff and the accounts in scope. Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification. Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks. Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks. Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate. Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes. Analyze operational data to identify trends, root causes of business issues, and/or opportunities. Provide recommendations for corrective and preventive actions and suggest improvements to the processes. Review and report the results and present them to management team. Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures. Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.)  of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope. Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.   Accountability: Primary contact for security matters in country/region as appropriate Accountable for local implementation of country specific global security strategies and initiatives Delivery of established Global Security metrics as well as all visibility enabling initiatives, country-wide Study the contracts signed with Clients, and validate continuous contractual compliance for all controls, both physical and logical. Must have strong project leadership experience and ability to work with global, multi-cultural teams and drive to meet stringent deliverable timelines Accountable to drive identified account (client) and internal (corporate) risks, in partnership with key stakeholders, through to remediation or risk sign-off Plan, participate and execute Global Security Assessments (GSAs) in specific country per GSA Schedule / Calendar identifying both internal & external vulnerabilities Lead & Execute in the action planning activity as necessary to close identified vulnerabilities the security and business process compliance in various accounts to meet business and client expectation. #LATAMCNX Location: MEX Mexico City Downtown Insurgentes Language Requirements: Time Type: Full time2025-12-01 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Specialist, Partner Success - Bilingual Applicants are expected to have a solid experience in handling Partner Success - Bilingual related tasks
Manager Quality Applicants are expected to have a solid experience in handling Job related tasks
Service Delivery Manager Applicants are expected to have a solid experience in handling Job related tasks
2026 Delivery Operations GVPKP Applicants are expected to have a solid experience in handling Job related tasks
Conseiller Client (F/H) - Télévente - Salé - Français Applicants are expected to have a solid experience in handling Job related tasks
Program Manager (English-speaking) - On-site PO01 Applicants are expected to have a solid experience in handling Job related tasks
Asesor de Servicio al Cliente - Mercado Italiano WP01 Applicants are expected to have a solid experience in handling Job related tasks
ახალი შესაძლებლობები კონცენტრიქს საქართველოში Applicants are expected to have a solid experience in handling Job related tasks
Atendimento ao Cliente - Bilingue ESP/PT - São Paulo/SP Applicants are expected to have a solid experience in handling Job related tasks
Supervisor, Physical Security Applicants are expected to have a solid experience in handling Physical Security related tasks
Inside Business Partner Manager with Slovenian Applicants are expected to have a solid experience in handling Job related tasks
Asesor de Retenciones! Llamadas telefónicas! Independencia Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Alabang XTRA 2026 Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Technical Sales Applicants are expected to have a solid experience in handling Technical Sales related tasks
Customer Service Agent CR All Jobs 2026 Applicants are expected to have a solid experience in handling Job related tasks
2025 Delivery Operations GVPAD – Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Sr. Advisor I, Technical Support-Japanese Speaker Applicants are expected to have a solid experience in handling Technical Support-Japanese Speaker related tasks
Senior MECM (SCCM) / Intune Customer Engineer Applicants are expected to have a solid experience in handling Job related tasks
Talent Connect - Spark Place Cubao 2025 Applicants are expected to have a solid experience in handling Job related tasks
Solution Specialist (Dutch-speaking) - Hybrid - Cloud Solutions MV02 Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Advisor (Portuguese - speaking) On-site MI36 Applicants are expected to have a solid experience in handling Job related tasks
Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Homecoming - Iloilo 2025 Applicants are expected to have a solid experience in handling Job related tasks